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 GENERAL RENTAL CONDITIONS DRYVVE ITALIA SRL ITALIA SRL

PREAMBLE

These General Conditions (GTC) apply to all rentals concluded between the lessor,

DRYVVE ITALIA SRL

Via Giuseppe Gioacchino Belli 86 – 00193 Rome

VAT 17638341002

info@DRYVVE.it

And the lessee customer.

These GTC, therefore, constitute the rental contract together with any attachment, the “Cost Table” and any further written Order that may occur within the scope of the service.

1. Lessee/Driver

1.1. Vehicle Lessee

A valid rental agreement may be concluded with a legal entity represented by the authorised representative, or with a natural person, provided that this person is legally capable, has means of payment accepted by DRYVVE ITALIA SRL and provides the following valid documents or information:

1. Valid passport for non-EU/EFTA citizens or valid identity card for EU/EFTA citizens.
2. A valid driving licence issued in the EU/EFTA, an international driving licence, together with a valid national driving licence
3. Details of their current place of residence and actual domicile, if different.

1.2. Driver

1.2.1. Only persons who are:

1. Expressly registered as a driver with their full details in the rental agreement may drive the vehicle. These are the lessee and, if applicable, other registered drivers. The lessee is obliged to provide the name and address of all other drivers, unless otherwise authorised, but always in the presence of the contractual party.
2. In possession of a valid driving licence according to point 1.1. and valid identity documents, which must be presented at the latest upon collection of the vehicle, and
3. must be of the required minimum age.

1.2.2. Drivers of all vehicle categories must be at least 19 years old. If the driver or one of the authorised drivers is a person who is between 19 and 25 years old at the time of rental (so-called young driver), an additional young driver fee applies, according to the “Cost Table”, per rental day and young driver. Additional charges may apply depending on the age of the driver.

2. Reservations, prepaid reservations

2.1. If a lessee reserves a vehicle (e.g. by telephone or Internet), this is only an offer to conclude a contract addressed to DRYVVE ITALIA SRL. Reservations made in this way are not binding with DRYVVE ITALIA SRL and therefore do not constitute the conclusion of a contract.

2.2. The contract between DRYVVE ITALIA SRL and the lessee comes into force only upon transmission by DRYVVE ITALIA SRL of a booking confirmation, in which all essential data on the rental, the class of the booked vehicle, as well as any booked packages and accessories, are summarised to the lessee. Upon conclusion of the contract, the lessee expressly and irrevocably authorises DRYVVE ITALIA SRL to collect all costs relating to the rental via the means of payment chosen by them.

2.3. If the lessee books the vehicle remotely via an intermediary or an intermediary platform, the contract is concluded upon transmission of a booking confirmation by the intermediary to the lessee (see article 16 below). Please note that in the case of bookings made in this way, the lessee cannot also book (partial) liability reduction or other accessories. If desired, this must be booked in advance directly with DRYVVE ITALIA SRL. If accessories are not booked in advance, DRYVVE ITALIA SRL cannot guarantee that the desired accessories will still be available when the vehicle is picked up. Any accessories not booked in advance and not available on the day of picking up the vehicle do not entitle the lessee to refuse to pick up the vehicle.

2.4. If the lessee personally visits the premises of DRYVVE ITALIA SRL, the contract is concluded with the signature of the rental contract by both parties. Upon conclusion of the contract, the lessee expressly and irrevocably authorises DRYVVE ITALIA SRL to collect all costs relating to the rental through the means of payment chosen by them.

2.5. Reservations are binding only for vehicle categories, but not for specific vehicle types or brands. DRYVVE ITALIA SRL has the right to provide a vehicle of a higher vehicle category instead of a vehicle of the booked vehicle category (but at the originally agreed rental price). If no vehicle of the booked vehicle class is available, the lessee has the right to refuse to accept the vehicle without stating reasons and without incurring any costs.

2.6. The booked vehicles are kept ready for the lessee at the agreed pick-up station. If the lessee does not collect the vehicle at the agreed time (no-show), the booked vehicle will be kept ready for 59 minutes at the pick-up station on the agreed pick-up day (grace period). After the grace period has expired, DRYVVE ITALIA SRL will cancel the reservation and charge the lessee for the entire rental. If the reservation was made at the prepaid rate, the lessee will be refunded any difference resulting in their favour.

2.7 Without prejudice to the provisions of the following articles 3.1. and 3.2, following acceptance, the customer's right of withdrawal is excluded. Per Article 59(n) of Legislative Decree 206/2005 (‘Consumer Code’), the lessee, as a consumer, acknowledges that the right of withdrawal does not apply to this distance contract, as it concerns the reservation of a vehicle for a specific date or period; therefore, falling within the services relating to leisure time.

3. Modification and cancellation of the reservation

3.1. Changing your booking

3.1.1. 24 hours before the start of the rental period, the lessee may modify the reservation free of charge, subject to availability, by email. However, due to rate adjustments, it may be possible that new rental prices will be applied to the modified reservation. A refund of any prepayment of the rental already paid / refund of any difference will not be made in the event of a new reservation.

3.1.2. The lessee must contact DRYVVE ITALIA SRL by email at info@DRYYVE.it to modify the content of the contract during the rental period, during the agreed rental period or at the agreed return location.

Changes to the booking conditions are possible only with the consent of DRYVVE ITALIA SRL and may result in changes to the rental payment originally agreed upon.

3.2. Cancellation

3.2.1. The lessee may cancel the "refundable" reservation free of charge if they inform DRYVVE ITALIA SRL in writing at least 24 hours before the agreed start of the rental period and is entitled to a refund. The lessee cannot cancel the "non-refundable" reservation and is not entitled to any refund, as provided in the previous art. 2.7

3.2.2. If, on the other hand, the lessee cancels the reservation less than 24 hours before the start of the rental period, the full rental amount will be charged. If the reservation was made at the prepaid rate, the lessee will be refunded any difference resulting in their favour.

3.2.3. Cancellations can be made by email to info@DRYVVE.it

4. Rent payment and security deposit

4.1 Payment of the rent

4.1.1. The rental payment is agreed in the rental contract and is based on the price valid at the time of booking according to the price list or at the time of a subsequent change of booking, plus any packages, (partial) liability reductions and/or accessories. If the content of the contract is changed during the rental period, reference is made to point 3.1.2.

4.1.2. The rental does not include fuel costs, service charges and delivery and collection costs. Special prices and discounts apply only in case of timely and complete payment. In case of culpable delay in payment, any discounts granted will be charged at the current price list.

4.2 Deposit

4.2.1. Cash payment is not permitted. Payment by credit card is free of charge. The types of credit cards accepted are listed in the “Cost Table”. Payment by debit card incurs the costs listed in the “Cost Table”.

4.2.2. In addition to the payment of the rent, the lessee is required to pay a deposit at the beginning of the rental period as a guarantee of fulfilling their obligations. The amount of the deposit to be paid in each case is set out in the “Cost Table”.

4.2.3. If the lessee uses a credit card as a means of payment, the deposit amount is collected in the form of prior approval/authorisation by their bank. The deposit amount is then reserved on the credit card at the time of conclusion of the contract and only debited in case of necessary use of the card. Depending on the credit card circuit used, the release of the deposit may take several days. A cash deposit is not possible.

4.2.4. DRYVVE ITALIA SRL has the right to retain amounts equal to the damage excess suffered and charged to the Customer, even if pending due to disputes by the Customer themself, arising from the rental contract, ascertained before or after the expiry of the same.

4.2.5. If the lessee has returned the rented vehicle on time and has fulfilled all of their payment obligations under the rental agreement (this includes, in addition to the rental, any additional costs and fees as well as claims for damage excess that fall within the scope of the lessee's liability), the deposit will be released by DRYVVE ITALIA SRL to the lessee's credit card institution after final settlement of the rental agreement. DRYVVE ITALIA SRL is not responsible for the duration of processing by the bank or credit card institution

responsible for the lessee's account.

5. Payment terms, due date, late payment interest

5.1. The rental payment plus other agreed fees, such as
(partial) liability limitations, accessories, airport taxes, etc. and value added tax in the applicable legal amount, must be paid in advance and in full for the entire agreed rental period. No refunds will be made in the event of late collection of the vehicle or early return. The rental is due for payment at the beginning of the rental period, so for bookings at the prepaid rate, the due date will be the end of the booking.

5.2. Unless otherwise agreed, the rent payment, all other agreed fees, and the deposit will be settled through the lessee's means of payment. The lessee must ensure that such settlement is possible (through adequate account coverage). Otherwise, the lessee will be liable to DRYVVE ITALIA SRL for all additional costs incurred as a result (in particular, debit fees, late payment interest, etc.). If it is not possible to settle the lessee's payment, DRYVVE ITALIA SRL has the right to immediately terminate the rental agreement.

5.3. If, during the rental period, additional costs or fees should arise, these will be invoiced to the lessee as part of the final invoice (see point 14), if they are already calculable at that time.

5.4. In case of late payment caused by the lessee, about the rental or about other (compensation) claims arising from the rental, interest on late payment of 12% per annum will apply (if the lessee is a consumer, it will be 4% per annum). For reminders, additional reminder fees per reminder will be charged according to the “Cost Table”.

6. Delivery of the vehicle by the lessee

6.1. DRYVVE ITALIA SRL will keep the vehicle of the booked vehicle category ready for collection by the lessee at the agreed collection station during opening hours.

After-hours collections must be agreed upon with DRYYVE ITALIA SRL. A specific fee is applicable for after-hours collections as per the “Cost Table”.

6.2. Upon termination of the rental agreement, the lessee is obliged to return the vehicle with the same fuel level as the tank at the time of collection. If the vehicle is not returned with the same fuel level, refuelling will be carried out by employees of DRYVVE ITALIA SRL, and the lessee will be charged for the fuel costs incurred and a service charge for refuelling per the “Cost Table”.

The fuel tank level must be noted on the check-out form or rental agreement, and the lessee must return the vehicle with the same fuel level as at the time of delivery (collection).

6.3. The vehicle is subject to the return rules applicable at each location. The vehicle is checked by the lessee together with an employee of DRYVVE ITALIA SRL or an employee of a third party authorised by DRYVVE ITALIA SRL. Any damage or missing fuel levels must be noted on the check-out form, which must be signed by the lessee. Damages not noted on the check-out form signed by the customer and found upon return of the vehicle will be considered to have been caused by the lessee, unless they prove otherwise. This also applies to defects or damages to accessories that have been booked.

7. Obligations of the lessee, use of the vehicle

7.1. Lessee's obligations

7.1.1. The lessee is obliged to use and maintain the vehicle with care. They must observe all relevant regulations for the use of such a vehicle (the Motor Vehicle Act and the Road Traffic Regulations) and regularly check during the rental period whether the vehicle is still in a safe and operational condition. Before starting the journey, the lessee must inform themselves about the proper operation of the vehicle and comply with the relevant regulations and recommendations (regular checking of the appropriate level of engine oil, coolant, tire pressure and other equipment).

7.1.2. For vehicles with an AdBlue® tank, the lessee must ensure that the AdBlue® tank is always adequately filled. The lessee and their vicarious agents are liable without limitation for violations of the above obligation committed during the rental period; the lessee indemnifies DRYVVE ITALIA SRL from all claims asserted by authorities or other third parties against DRYVVE ITALIA SRL for failure to refill the AdBlue® tank, from administrative penalties. If the lessee is a consumer within the meaning of the Consumer Protection Act, they are liable under this provision only in the event of alleged fault.

7.1.3. The lessee is obliged to return the vehicle, the vehicle keys and the accessories at the end of the rental period on the agreed day, at the agreed time and the agreed place of return. The vehicle, the keys and the accessories must be returned in the condition in which DRYVVE ITALIA SRL supplied them at the time of rental, considering normal wear and tear. If the lessee fails to return the vehicle as indicated above, DRYVVE ITALIA SRL will have priority per point 13.4. to 13.6. of these terms and conditions.

7.1.4. The lessee is responsible for all fees, toll charges and (traffic) penalties incurred in connection with the use of the vehicle, for which DRYVVE ITALIA SRL or the owner of the vehicle are held responsible and to the extent they are the responsibility of the lessee/driver. The related penalties constitute a breach of contract. Breach of contract compensation fees agreed upon in the contract will be deducted from the deposit or the credit card of the lessee.

7.1.5. The lessee/driver is obliged to ensure that luggage or goods transported in the vehicle are secured in such a way that no damage is caused to the vehicle and that this does not pose a risk to passengers. The applicable legal provisions for securing loads per the legal provisions must be observed.

7.1.6. The lessee/driver may not drive the vehicle if their driving ability is impaired by the influence of alcohol, medication, drugs, illness or tiredness.

7.1.7 The lessee/driver is responsible for any damage caused by incorrect refuelling, for the costs necessary for towing the vehicle and/or repairing the damage.

7.1.8. Smoking in vehicles is strictly prohibited. In case of violation, DRYVVE ITALIA SRL has the right to request the lessee/driver for special cleaning costs per the “Cost Table”.

7.2. Use of the vehicle

7.2.1. The vehicle may only be used in public road traffic (including private asphalt roads and parking lots), but not for driving school practice. Furthermore, the vehicle may not be used, but is not limited to:

1. for motorsport purposes, for driving events where it is important to reach a maximum speed, or for related test drives.
2. for vehicle testing or driving safety training.
3. for the carriage of passengers for reward or payment, or for driving school purposes, or as part of training for the issue of a driving licence.
4. for re-letting.
5. to tow or push other vehicles. In addition, the vehicle may not be used to tow a trailer unless the rental vehicle is equipped with a towing hook and the maximum authorised weight recorded in the vehicle documents is not exceeded.
6. for the commission of criminal offences, even if punishable only by the law of the place where the offence occurred.
7. for the transport of highly flammable, toxic or otherwise dangerous substances.
8. for journeys off paved roads (asphalt, concrete, paving stones or similar (compact pavements)).
9. Smoking and transporting animals or goods in our vehicles is prohibited.
10. The lessee is strictly prohibited from using the rental vehicle on any ferry or vessel. Violation of this condition may result in additional charges and potential termination of the rental agreement.

7.2.2. In the event of a breach of the above-mentioned obligations (points 7.1.6. and 7.2.1.), DRYVVE ITALIA SRL reserves the right to declare early termination of the rental agreement, to demand the immediate return of the vehicle and, if necessary, to assert claims for damage excess. This applies to damages to the vehicle caused by the lessee, due to which further use of the vehicle is not possible. The lessee is liable to DRYVVE ITALIA SRL for all consequences resulting from the culpable breach of the above-mentioned obligations by them or the driver. Any (partial) limitation of liability agreed upon shall be ineffective in the event of such breaches.

8. GPS and travel abroad

8.1. The lessee has been fully informed and is therefore aware that each vehicle is equipped with a security GPS tracking system, which always monitors the position of the vehicle. The GPS tracker will immediately send a signal upon entry into any foreign country, and DRYVVE ITALIA SRL will immediately invoice the relevant breach of contract fees as indicated in the “Cost Table”. GPS tracking is per and within the limits imposed by the GDPR.

8.2 By paying the cross-border fee in advance according to the “Cost Table”, travel is permitted to the corresponding countries listed in the “Cost Table”.

8.3. To control vehicle thefts, all travel to countries not listed in point 8.2, or where cross-border fees have not been paid in advance, is prohibited. If the vehicle is informed of unauthorised crossing in prohibited countries, in addition to the invoicing referred to in point 8.1, DRYVVE ITALIA SRL reserves the right to immediately report such event to the competent authorities. The same applies in the event of disconnection of the GPS locator. If the removal is carried out by the lessee and not due to theft, a breach of contract fee will be invoiced according to the “Cost Table” and taken from the lessee's credit card.

9. Procedure in case of breakdowns, procedure in case of road accident, theft

9.1. Procedure in case of failures

9.1.1. During the rental period, the lessee must pay attention to all warning lights on the vehicle display and, when they are on, check whether it is possible to continue driving (including to the nearest possible garage). They must immediately take all necessary measures listed in the instructions for use. If the instructions for use of this type of warning light do not recommend continuing the journey, the lessee must immediately stop the vehicle and abort the journey.

9.1.2 In case of doubt, the lessee must call the telephone number indicated on the rental agreement provided by DRYVVE ITALIA SRL for such cases.

9.1.3. The lessee is liable to DRYVVE ITALIA SRL for all damage excess resulting from the culpable breach of the above obligations. They are also liable for all costs resulting from self-inflicted damages. In the event of such breaches of contract, any agreed (partial) limitation of liability shall not apply.

9.1.4. Replacement vehicles are not provided. If the rented vehicle becomes unusable during the rental period (for reasons beyond the control of the customer), only the paid but unused rental days will be refunded.

9.2. Procedure in the event of a road accident

9.2.1. After an accident, theft, fire or damage caused by wild animals, the lessee must immediately notify the police. Even in the case of purely material damage, the nearest police department must be requested to register the accident report. If the police refuse to accept the accident, the lessee must prove this to DRYVVE ITALIA SRL in a suitable form (e.g. written confirmation from the police or information (including day and time) about which police department was notified by telephone but refused to accept the damage).

9.2.2. If no third parties were harmed by the accident or, in the case of pure material damage, an exchange of data with the harmed third party was possible, the notification to the nearest police department may exceptionally be omitted if only minor paint damage (scratches, etc.) occurred on the vehicle. In such a case, however, the lessee is obliged to report this damage and all details of the accident to DRYVVE ITALIA SRL by submitting an accident report. The accident report must be submitted to DRYVVE ITALIA SRL no later than two days after the accident. It must contain the data of the parties involved (name, date and place of birth and address), any witnesses and the license plates of the vehicles involved.

9.2.3 Without prior consultation with DRYVVE ITALIA SRL, the lessee cannot make any acknowledgement of fault towards third parties. Any damage caused by third-party vehicles will result in a breach of contract and may result in the deposit being retained until all complaints are resolved. In the event of suffered losses, a breach of contract compensation will be deducted from the deposit or charged to the credit/debit card.

9.2.4. However, if the vehicle has been damaged by unknown third parties (parking damage, accident with driver escaping), the lessee must, in any case, even in the case of minor damage, immediately notify the nearest police station and request that the damage be ascertained.

9.2.5. Any intentional or grossly negligent breach of the obligations mentioned in the preceding points shall result in exemption from insurance payment or loss of any (partial) agreed limitation of liability, insofar as such breach influenced the determination of the insured event, the determination or extent of the insurance benefit and/or the determination or extent of the lessee's obligation to compensate DRYVVE ITALIA SRL for damage excess or occurred intending to influence such performance obligations or of compromising the determination of such circumstances.

9.2.6 The lessee shall be liable to DRYVVE ITALIA SRL for all damage excess
(in particular, necessary and – insofar as it concerns an extrajudicial assertion – also in a reasonable proportion to the right exercised) resulting from information about the accident culpably incorrectly provided by them.

9.3. Theft

9.3.1 In case of theft, the lessee must immediately report it to the nearest police station and deliver to DRYVVE ITALIA SRL a copy of the report, together with the keys and documents of the vehicle. In case of theft of keys and/or documents, the insurance coverage lapses due to improper use.

9.3.2. In case of culpable omission of this obligation, the lessee will be liable for all damage excess and disadvantages arising from DRYVVE ITALIA SRL according to point 9.2.6. Point 9.2.5. applies mutatis mutandis in the case of theft.

10. Motor Vehicle Liability Insurance

All rental vehicles are insured against liability per the provisions of law. This liability insurance does not cover damage to the rental vehicle itself, nor are the occupants and the objects transported by them insured by this insurance.

11. Responsibility of DRYVVE ITALIA SRL

11.1. DRYVVE ITALIA SRL is liable only in cases of wilful misconduct or gross negligence in the provision of rental services, and in any case, the possible liability of DRYVVE ITALIA SRL in the above-mentioned cases is limited to direct damages suffered by the customer and therefore indirect damages or damages for loss of earnings are excluded.

Any defects in the vehicle will be charged directly by the Customer to the manufacturer, thus exonerating DRYVVE ITALIA SRL from any liability in this regard.

11.2 DRYVVE ITALIA SRL is not responsible for objects brought into the vehicle by the lessee and stolen, damaged or abandoned upon return of the vehicle. This exclusion of liability does not apply in the event of intent or gross negligence on the part of DRYVVE ITALIA SRL or persons whose conduct is attributable to DRYVVE ITALIA SRL per the provisions of the law.

12. Lessee's liability, limitation of liability

12.1. Lessee's Responsibilities

12.1.1. Unless otherwise expressly agreed in individual cases, the lessee is liable to DRYVVE ITALIA SRL for all damage excess to the vehicle and its equipment or for the loss (theft, etc.) of the vehicle (and its equipment), to the extent that such damage or loss has occurred between the time the lessee took delivery of the vehicle and its delivery. They must return the vehicle in the condition in which they took delivery of it (subject to normal wear and tear for the duration of the rental and the mileage travelled).

12.1.2. Provided that the lessee is not a consumer within the meaning of the Consumer Protection Act, this liability is not related to the lessee's fault in the damage that has occurred. However, the lessee is not liable to the extent that these damages were caused by DRYVVE ITALIA SRL or by persons whose behaviour is attributable to DRYVVE ITALIA SRL per the statutory provisions or are due to manufacturing defects or natural wear and tear.

12.1.3. The lessee is jointly and severally liable for the actions of the persons to whom they have handed over the vehicle, with or without the consent of DRYVVE ITALIA SRL, as well as for their actions, insofar as such action is related to the provision or use of the vehicle. The lessee is therefore not liable in these cases for damages for which DRYVVE ITALIA SRL is liable. Any (partial) limitation of liability agreed upon following the provisions below will not be effective if the lessee (or a person attributable to them) transfers the vehicle to a third party without declaring this in advance to DRYVVE ITALIA SRL, and damage to the vehicle occurs during this period (without fault of DRYVVE ITALIA SRL).

12.1.4. In any case, the lessee is liable for violations of the provisions of law, in particular traffic and regulatory regulations, committed by themself or by persons for whom they are responsible under the above provisions (for which DRYVVE ITALIA SRL is not liable) during the rental period. The lessee will indemnify and hold harmless DRYVVE ITALIA SRL or the owner of the vehicle from and against all administrative fines, taxes and other costs (any reasonable legal fees) incurred by DRYVVE ITALIA SRL as the owner of the vehicle or by the owner of the vehicle because of such violations. This constitutes a breach of contract.  DRYVVE ITALIA SRL will forward the lessee's data to the authorised authorities in case of inquiries in this regard. As compensation for the above, DRYVVE ITALIA SRL, resulting from the processing of requests sent by authorities to investigate administrative offences and criminal offences committed during the rental period, will invoice the lessee a breach of contract compensation fee for penalties according to the “Cost Table” for each request of the authorities; DRYVVE ITALIA SRL is free to claim further demonstrable damages.

12.1.5. The lessee must observe all relevant regulations and the rights of third parties when driving or parking the vehicle. In particular, the vehicle may not be parked on the private property of third parties without the appropriate permission of authorised persons. If a third party reports violations of this provision, DRYVVE ITALIA SRL will communicate to such third party the name and address of the lessee upon request, so that the lessee can assert any claims in this regard directly against the lessee. If DRYVVE ITALIA SRL or the owner of the vehicle are nevertheless asserted by a third party due to acts or omissions of the lessee (through actions for disturbance of possession or injunctive relief), DRYVVE ITALIA SRL or the owner of the vehicle will announce the dispute to the lessee in these proceedings to allow the lessee to defend themselves against the third party's claims. If the proceedings reveal that the lessee or the persons for whom they are responsible have behaved negligently, they shall compensate and hold harmless DRYVVE ITALIA SRL or the owner of the vehicle for all damages and disadvantages resulting therefrom (including the costs of the proceedings).

12.2.   (Partial) Limitation of Liability

12.2.1. By booking the packages offered by DRYVVE ITALIA SRL and referred to in “Cost Table”, the lessee may limit the liability for damages resulting from accidents and/or theft to the extent provided for in the respective package by paying a special fee to the agreed deductible. In this case, they are only liable for damage excess resulting from traffic accidents and/or theft or intentional damage to the vehicle by third parties, plus a breach of contract fee as per the “Cost Table” and the (partial) limitation of liability agreed, if:

1. They or the persons to whom they left the vehicle caused the damage intentionally or through gross negligence, in particular for damage caused intentionally or through gross negligence, which occurred due to operating errors, incorrect refuelling, slipping of the load, braking manoeuvres caused by the lessee, improper use of snow chains or roof racks, improper loading, failure to close covers/windows in rain and wind, failure to observe the maximum height and width of the vehicle (for accesses, bridges, tunnels, etc.) and inadequate vehicle security (vehicle not locked or key left open), etc.;
2. The vehicle was driven, with the knowledge and consent of the lessee at the time of the damage, by a person (left with a person) who had not been indicated in advance as the driver by DRYVVE ITALIA SRL.
3. The driver of the vehicle did not have a valid driving license at the time of the accident, or the driver's driving ability was impaired by alcohol, drugs or similar reasons.
4. The vehicle was used at the time of the damage in a manner contrary to that provided for in point 7.2.1 of these Conditions.
5. The lessee or their passengers cause damage or dirt inside the vehicle (e.g. burns on the seats, etc.), to the extent that this is not a direct consequence of the accident.
6. Any of the obligations set out in point 9 of these Conditions (Obligations) have been breached.
7. They or the driver to whom they entrusted the vehicle committed an accidental escape, to the extent that the legitimate interests of DRYVVE ITALIA SRL in determining the damage were generally damaged, unless the breach of duty was intentional or grossly negligent.
8. The damage did not occur during the agreed rental period (i.e. in particular in the event of delay in returning the vehicle).
9. The damage occurred during an unauthorised trip abroad.

12.2.2 If the lessee leaves valuables in the vehicle in such a way that they are visible from the outside, thefts or attempted break-ins are, in any case, considered grossly negligent, so that in this case any agreed (partial) limitation of liability has no effect.

12.2.3. If no (partial) limitation of liability applies, the lessee must compensate DRYVVE ITALIA SRL for all damage excess. In addition, DRYVVE ITALIA SRL is entitled to charge the lessee a breach of contract fee as per the “Cost Table” for each claim in addition to the damage suffered.

13. Return of the vehicle

13.1. The lessee is obliged to return the vehicle and the vehicle keys as well as the rented accessories to DRYVVE ITALIA SRL at the end of the rental period on the agreed day, at the agreed time and the agreed return location. If the agreed return location is different from the pick-up location, the lessee will be charged a one-way fee per the “Cost Table”. The vehicle, keys and accessories must be returned in the condition in which they were made available to the lessee at the beginning of the rental period, considering normal wear and tear. If the rental agreement has been amended under point 3.1.2. During the rental period, the lessee is entitled to use the vehicle until the end of the rental period under the amended rental agreement. The rental agreement ends only when the vehicle has been returned to the agreed place and the vehicle keys and other accessories have been handed over to an employee of DRYVVE ITALIA SRL.

13.2. The vehicle must be emptied and cleaned of goods owned by the lessee or by persons attributable to them.

13.3. I agree to return the vehicle clean and accept a cleaning fee if it is not returned clean, both inside and out. I expressly authorise charges to my credit/debit card for this fee, even if the card is not present and after the end of the rental period.

13.4. In the event of returning the vehicle on an earlier date than agreed in the rental agreement, there is no right to a refund of a part of the rental cost.

13.5. When returning the vehicle during opening hours, the vehicle, as well as the rented accessories, are examined for any new damage by a DRYVVE ITALIA SRL employee. DRYVVE ITALIA SRL and the lessee are required to draw up and sign a return report by completing a check-in form. Any new damage will be documented photographically by the DRYVVE ITALIA SRL employee. Upon request of the lessee, a copy of the completed check-in form will be given to them.

If new damage is found and the lessee confirms it by signing the return protocol or the check-in form, they must pay for the damage excess suffered. If possible, the amount of the damage excess suffered will be indicated on the final invoice.

If the lessee refuses to sign the return report despite new damages being found, the procedure indicated in point 13.7 will be followed, nevertheless new damages will be considered as done by the Lessee, and all damage excess will be invoiced immediately.

13.6. If, for reasons for which the lessee is responsible, the vehicle cannot be inspected jointly with the DRYVVE ITALIA SRL employee, the vehicle will be inspected by the DRYVVE ITALIA SRL employee in the absence of the lessee. Failure to perform a joint inspection of the vehicle is noted on the rental agreement or check-in form. If the DRYVVE ITALIA SRL employee finds new damages, DRYVVE ITALIA SRL will have priority per point 13.7.

13.7. DRYVVE ITALIA SRL also offers its lessees the possibility of returning the vehicle outside of normal opening hours. If the vehicle inspection process, valid at the check-in location, cannot be carried out together with an employee of DRYVVE ITALIA SRL or an employee of a third party authorised by DRYVVE ITALIA SRL, the lessees are obliged to indicate all new damages (to the vehicle or accessories rented with it) on the accident report contained in the vehicle documents. The accident report must then be handed over to the authorised employee or placed together with the vehicle keys in the key return box specially provided for this purpose.

In this case, the vehicle remains in the parking lot until the DRYVVE ITALIA SRL station reopens, which immediately performs the vehicle inspection and finalises the rental agreement. As part of the subsequent vehicle inspection, a DRYVVE ITALIA SRL employee creates the return report or check-in form. If damages are found in the responsibility of the lessee, the lessee will be immediately informed, and the costs of the relevant damage excess as specified in the contract will be deducted from the deposit or credit card of the lessee.

The lessee is responsible for all damages that are found after the vehicle is returned until the check-in procedure is completed. The check-in procedure ends with the signature of the return report by both parties. If the return occurs outside of opening hours, the lessee will be responsible until the return report is processed. If, during opening hours, the lessee refuses to sign the return report, they will be fully responsible for any damages found on the vehicle, even if the damage is not caused by the lessee.

13.8. If the vehicle is not returned at the agreed time (late return) and the lessee does not communicate the delay in returning it, DRYVVE ITALIA SRL reserves the right to notify the competent authority.

13.9. In case of late return, the following will apply based on one of the following conditions:

In case of delay up to 59 minutes, DRYVVE ITALIA SRL will not charge the lessee any additional costs or commissions.

If the delay is more than one hour, DRYVVE ITALIA SRL will charge the lessee a supplement equal to 1 (one) day of rental, based on the rate applicable on the return date, multiplied by the number of days of delay, plus fleet management costs as per the “Cost Table”.

13.10. In the event of late return of the vehicle for which the lessee is responsible, any (partial) limitation of liability agreed upon is no longer valid, as the fee paid by the lessee for the limitation of liability only covers the period up to the agreed disposition.

14. Final regulation

14.1. DRYVVE ITALIA SRL prepares the final invoice of the rental agreement as soon as possible upon return of the vehicle. If additional costs or fees have been incurred, the lessee will also be charged for these amounts and charged to the payment method chosen during booking. In the final settlement, the advance payment made at the time of booking is considered and deducted from any higher total amount.

14.2. If damages have occurred to the vehicle or the rental accessories, the calculation of which cannot be made immediately after the return of the vehicle, DRYVVE ITALIA SRL will issue the final invoice as soon as possible. The lessee acknowledges that, in this case, the final invoice may be delayed accordingly until the amount of the damage excess has been collected.

14.3. If the car is returned with new damage incurred during the rental period, the Customer agrees that the provided credit/debit card may be charged for the excess amount of repairs and the breach of contract fees outlined in the General Fees.

14. 4. Further damages and costs that DRYVVE ITALIA SRL becomes aware of after the final invoice has been issued (e.g. fines for traffic violations) and for which the lessee is responsible will be communicated to the lessee after they have become aware of them. In this case, the lessee undertakes to reimburse DRYVVE ITALIA SRL for the notified damages and costs plus a compensation for contractual breaches as per the “Cost Table” within 14 days and/or by charging the credit card provided at the time of the contract.

15. Data protection clause

15.1. DRYVVE ITALIA SRL processes personal data collected directly from lessees, including the data of each registered driver, during the initiation and processing of contracts. This is for processing rentals and requesting payment, verifying identity, for fraud monitoring and further questions before, during and after the termination of the contractual relationship. Further information on data processing is available at www.dryvve.com.

15.2. The name, address and rental data of the lessee will be transmitted by DRYVVE ITALIA SRL to the competent authority in case of justified official requests and to this third party in case of alleged infringement of third-party rights (e.g. in case of disturbance of possession).

16. Reservations and online services on the website www.dryvve ITALIA Srl.it

16.1 DRYVVE ITALIA SRL, as provider of the online service for vehicle rental, operates through the digital platform accessible at www.dryvve.com.

For any communication according to Regulation (EU) 2022/2065, including reports or requests for information, you can use the following contact details:

E-mail: info@DRYVVE ITALIA SRL.it

Postal Andress: Via Giuseppe Gioacchino Belli 86 – 00193 Rome

16.2 Illegal content reporting system.

According to art. 16 of the DSA, users and interested third parties can report content deemed to be illicit by sending an email to info@DRYVVE.it

Reports must contain the following minimum information:

• a detailed justification for the alleged unlawfulness of the content.
• the precise URL of the reported content.
• any supporting documentation.

DRYVVE ITALIA SRL reserves the right to request additional information and to remove or block content if deemed to be contrary to the law or these terms.

16.3 Transparency obligations for recommendations and rankings

The visibility of rental offers on the DRYVVE ITALIA SRL website is mainly determined by:

• vehicle availability for the selected location and date.
• rental rate.
• user ratings (if any).
• geographical proximity.

No payment by the vehicle supplier influences the placement of the offers. The main criterion is the relevance to the search parameters entered by the user.

16.4 Obligation to provide reasons for restrictions or removals

In case of suspension, restriction or removal of access to the service (e.g. blocking of a user or refusal of a reservation), DRYVVE ITALIA SRL will provide, without undue delay, a clear justification, indicating:

• the reasons for the decision.
• any contractual provisions or legal provisions.
• information on available remedies.

16.4 Internal complaints system

You may file a complaint against decisions regarding content, access or suspensions within 6 months of notification by writing to: info@DRYVVE.it.

The complaint will be evaluated within 30 days. The user has the right to resort to an independent body for extrajudicial resolution of disputes or to take legal action.

16.5 Obligations to cooperate with the authorities

DRYVVE ITALIA SRL undertakes to cooperate with the competent judicial and administrative authorities per Regulation (EU) 2022/2065, promptly providing the requested information and adopting the necessary measures to combat illicit content and abuse of the service.

16.6 Monitoring and reporting

DRYVVE ITALIA SRL annually draws up a report containing:

• the number of reports received, and the contents removed.
• Actions taken following decisions on reports.
• the number of complaints filed and their resolution.

17. Applicable law and jurisdiction, other

17.1. This contract is subject to Italian law.

17.2. The only court with exclusive jurisdiction to decide any dispute arising from this contract is the Court of Turin.

17.3. Verbal collateral agreements do not exist or expire upon signing the contract. Changes, including those to this provision, must be made in writing.

17.4 Should any provision of the rental agreement or these General Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

17.5 The Customer declares that they have read the “Privacy Information”.

17.6 This Agreement consists of [9 pages plus attachments] and is deemed to be finalised either by handwritten signature or by digital or electronic signature.

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