Geschäftsbedingungen
PRÄAMBEL
Diese Allgemeinen Geschäftsbedingungen (AGB) gelten für sämtliche Mietverträge zwischen dem Vermieter, eingetragen im Firmenbuch des Landesgerichts Korneuburg unter FN 485386d
AUSTRAUTO GmbH
(nachfolgend: AUSTRAUTO)
Adresse: Gebäude 134, Parkhaus 4
Car Rental Center 0A2804
1300 Flughafen Wien (Österreich)
USt-IdNr.: ATU73093038
Tel: +43 1 700 736 540
E-Mail: info@dryyve.at
und dem jeweiligen Mieter. Diese AGB bilden daher einen integrierenden Bestandteil des zwischen AUSTRAUTO einerseits und dem Mieter andererseits geschlossenen Mietvertrages und dessen Anlage 1 (d.h. aktuelle Preisliste).
- Mieter/Fahrer
- Fahrzeugmieter
1.1.1. Ein gültiger Mietvertrag kann mit einer juristischen Person, vertreten durch einen Bevollmächtigten, oder mit einer natürlichen Person abgeschlossen werden, sofern diese geschäftsfähig ist, über die von AUSTRAUTO akzeptierten Zahlungsmittel verfügt und folgende gültige Dokumente bzw. Informationen vorlegt:
- Gültiger Reisepass für Nicht-EU/EFTA-Bürger bzw. gültiger Personalausweis für EU/EFTA-Bürger;
- Ein gültiger Führerschein aus der EU/EFTA, ein physischer internationaler Führerschein in Verbindung mit einem gültigen physischen nationalen Führerschein und
- Angaben zum aktuellen Wohnort.
1.1.2. AUSTRAUTO behält sich das Recht vor, die Fahrzeuganmietung zu verweigern, wenn der vorgelegte Führerschein oder ein anderes Ausweisdokument erheblich beschädigt oder verändert ist oder unleserliche Informationen enthält. Dies gilt insbesondere für Führerscheine mit eingerissenen Abschnitten, stark verblassten Stellen, fehlenden Daten oder physischen Schäden, die eine ordnungsgemäße Überprüfung der Identität des Inhabers, der Führerscheinkategorie oder der Gültigkeitsdauer verhindern. In solchen Fällen ist der Vermieter nicht verpflichtet, das Fahrzeug bereitzustellen, und es entsteht keine Haftung für die Verweigerung aufgrund unzulässiger Dokumente.
1.2. Treiber
1.2.1. Nur Personen, die
- Das Fahrzeug darf nur von Personen geführt werden, die im Mietvertrag ausdrücklich als Fahrer mit ihren vollständigen Daten eingetragen sind. Dies sind der Mieter und ggf. weitere eingetragene Fahrer. Der Mieter ist verpflichtet, Namen und Anschrift aller weiteren Fahrer anzugeben, sofern keine andere Vollmacht vorliegt, jedoch stets in Anwesenheit des Vertragspartners.
- über einen gültigen Führerschein im Sinne der Nummer 1.1. und gültige Ausweisdokumente verfügen, die spätestens bei der Übernahme des Fahrzeugs vorzulegen sind, und
- muss das erforderliche Mindestalter haben.
1.2.2. Fahrer aller Fahrzeugklassen müssen mindestens 19 Jahre alt sein. Handelt es sich bei dem Fahrer oder einem der berechtigten Fahrer um eine Person, die zum Zeitpunkt der Anmietung zwischen 19 und 25 Jahre alt ist (sogenannter Jungfahrer), fällt pro Miettag und Jungfahrer ein Jungfahrerzuschlag gemäß Anlage 1 an. Je nach Alter des Fahrers können zusätzliche Gebühren anfallen.
1.2.3. Das Fahrzeug darf ausschließlich vom Mieter gefahren werden. Soll hingegen eine andere Person Fahrer des Fahrzeugs sein oder neben dem Mieter berechtigt sein, das gemietete Fahrzeug zu fahren, muss dies ausdrücklich mit AUSTRAUTO vereinbart werden. In diesem Fall fällt eine Zusatzfahrergebühr pro Tag und pro Zusatzfahrer gemäß Anlage 1 an. Handelt es sich bei dem Zusatzfahrer um einen Jungfahrer im Sinne von Punkt 1.2.2., fällt nur die Jungfahrer-Zusatzgebühr pro Tag an. Der Fahrer, der nicht zugleich Mieter ist, muss die in Punkt 1.2.1 genannten Voraussetzungen erfüllen.
1.2.4. Personen, die im Mietvertrag nicht ausdrücklich als berechtigte Fahrer aufgeführt sind, dürfen das gemietete Fahrzeug nicht fahren. Dies gilt auch für Personen, die bei Anmietung die in Punkt 1.1. genannten Dokumente nicht vorlegen können. Ein nicht berechtigter Fahrer profitiert nicht von einer dem Mieter gewährten (Teil-)Haftungsreduzierung. Überlässt der Mieter einem nicht berechtigten Fahrer das Führen eines Fahrzeugs, stellt dies eine Vertragsverletzung dar, die zur Folge hat, dass der Mieter für alle durch den nicht berechtigten Fahrer verursachten Schäden haftet. Mieter und nicht berechtigter Fahrer haften in diesem Fall gesamtschuldnerisch.
- Reservierungen/Buchungen, Vorauszahlungen
2.1. Bucht ein Mieter ein Fahrzeug (z.B. telefonisch oder über das Internet), so stellt dies lediglich ein an AUSTRAUTO gerichtetes Angebot zum Abschluss eines Vertrages dar. Auf diesem Wege getätigte Buchungen sind für AUSTRAUTO unverbindlich und stellen daher keinen Vertragsabschluss dar.
2.2. AUSTRAUTO behält sich das Recht vor, aufeinanderfolgende oder unmittelbar anschließende Reservierungen desselben Kunden als eine einheitliche, durchgehende Mietperiode zu behandeln. In solchen Fällen gilt die Mietgebühr für die Gesamtdauer der zusammengefassten Mietperiode, unabhängig davon, wie die Reservierungen ursprünglich vorgenommen wurden.
2.3. Der Vertrag zwischen AUSTRAUTO und dem Mieter kommt erst mit der Übermittlung einer Buchungsbestätigung durch AUSTRAUTO an den Mieter zustande, in der alle wesentlichen Daten zur Anmietung, der gebuchten Fahrzeugklasse sowie ggf. mitgebuchten Paketen und Zubehör zusammengefasst sind. Mit Vertragsabschluss ermächtigt der Mieter AUSTRAUTO ausdrücklich und unwiderruflich, sämtliche Kosten im Zusammenhang mit der Anmietung über das von ihm gewählte Zahlungsmittel einzuziehen.
2.4. Bucht der Mieter das Fahrzeug im Fernabsatz über einen Vermittler oder eine Vermittlungsplattform, kommt der Vertrag mit der Übermittlung einer Buchungsbestätigung durch den Vermittler an den Mieter zustande. Es wird darauf hingewiesen, dass der Mieter bei derartigen Buchungen die (Teil-)Haftpflichtreduzierung oder sonstiges Zubehör nicht zusätzlich buchen kann. Dieses muss, falls gewünscht, vorab direkt bei AUSTRAUTO gebucht werden. Ohne Vorabbuchung des Zubehörs kann AUSTRAUTO nicht garantieren, dass das gewünschte Zubehör bei Fahrzeugübernahme tatsächlich noch verfügbar ist. Nicht vorab gebuchtes und am Tag der Fahrzeugübernahme nicht verfügbares Zubehör berechtigt den Mieter nicht, die Übernahme des Fahrzeugs zu verweigern.
2.5. Bei persönlicher Besichtigung der Räumlichkeiten von AUSTRAUTO durch den Mieter kommt der Vertrag mit der Unterzeichnung des Mietvertrages durch beide Parteien zustande. Mit Vertragsabschluss ermächtigt der Mieter AUSTRAUTO ausdrücklich und unwiderruflich, sämtliche Kosten im Zusammenhang mit der Miete über das von ihm gewählte Zahlungsmittel einzuziehen.
2.6. Reservierungen sind nur für Fahrzeugkategorien verbindlich, nicht jedoch für bestimmte Fahrzeugtypen oder -marken. AUSTRAUTO ist berechtigt, anstelle eines Fahrzeugs der reservierten Fahrzeugkategorie ein Fahrzeug einer höheren Fahrzeugkategorie (jedoch zum ursprünglich vereinbarten Mietpreis) bereitzustellen. Für den Fall, dass kein Fahrzeug der reservierten Fahrzeugklasse verfügbar ist, ist der Mieter berechtigt, die Annahme des Fahrzeugs ohne Angabe von Gründen und ohne Kostenfolge zu verweigern.
2.7. Gebuchte Fahrzeuge werden an der vereinbarten Abholstation für den Mieter bereitgehalten. Holt der Mieter das Fahrzeug nicht zum vereinbarten Zeitpunkt ab (No-Show), wird das gebuchte Fahrzeug am Tag der vereinbarten Abholung für 1 (eine) Stunde an der Abholstation bereitgehalten (Toleranzfrist). Nach Ablauf der Toleranzfrist storniert AUSTRAUTO die Reservierung und stellt dem Mieter den vollen Mietpreis in Rechnung. Wurde die Buchung zum Prepaid-Tarif vorgenommen, erhält der Mieter eine etwaige Differenz zu seinen Gunsten erstattet.
2.8. Festgehalten wird, dass dem Verbraucher bei Mietverträgen im Sinne des § 18 Abs. 1 Z 10 FAGG kein allgemeines Rücktrittsrecht nach dem FAGG zusteht.
- Änderung und Stornierung der Buchung
3.1. Änderung der Buchung
3.1.1. Bis 24 Stunden vor Mietbeginn kann der Mieter die Buchung je nach Verfügbarkeit kostenlos über die Hotline +43 1 700 736 540 oder per E-Mail an info@dryyve.at umbuchen . Aufgrund der Tarifanpassungen kann es jedoch sein, dass für die geänderte Buchung neue Mietpreise gelten. Eine Rückerstattung einer bereits geleisteten Mietanzahlung/Rückerstattung einer allfälligen Differenz erfolgt im Falle einer Umbuchung ebenfalls nicht.
3.1.2. Änderungen des Vertragsinhalts während der Mietdauer, insbesondere während der vereinbarten Mietdauer oder am vereinbarten Rückgabeort, hat der Mieter telefonisch unter der Nummer +43 1 700 736 540 mit AUSTRAUTO Kontakt aufzunehmen.
Änderungen der Buchungsbedingungen sind nur mit Zustimmung von AUSTRAUTO möglich und können zu Änderungen des ursprünglich vereinbarten Mietpreises führen. Für den mit der Buchungsänderung verbundenen Verwaltungsaufwand entstehen dem Mieter keine Kosten.
3.2. Stornierung
3.2.1. Der Mieter kann die Buchung „unbegrenzte Kilometerzahl – erstattungsfähig“ kostenlos stornieren, sofern er AUSTRAUTO mindestens 24 Stunden vor dem vereinbarten Mietbeginn schriftlich informiert. In diesem Fall hat er Anspruch auf eine Rückerstattung. Die Buchung „begrenzte Kilometerzahl – nicht erstattungsfähig“ kann der Mieter nicht stornieren und hat keinen Anspruch auf Rückerstattung.
3.2.2. Storniert der Mieter hingegen die Buchung weniger als 24 Stunden vor Mietbeginn, wird der volle Mietpreis berechnet. Wurde die Buchung zum Prepaid-Tarif vorgenommen, erhält der Mieter die sich daraus ergebende Differenz zu seinen Gunsten zurück.
3.2.3. Stornierungen können per E-Mail an info@dryyve.at erfolgen.
- Mietzahlung und Kaution
4.1. Mietzahlung
4.1.1. Die Miete wird im Mietvertrag vereinbart und richtet sich nach dem zum Zeitpunkt der Buchung gültigen Preis gemäß Preisliste bzw. zum Zeitpunkt einer späteren Umbuchung zzgl. etwaiger Pauschalen, (Teil-)Haftpflichtreduzierungen und/oder Zubehör. Bei Änderungen des Vertragsinhalts während der Mietzeit wird auf Ziffer 3.1.2 verwiesen.
4.1.2. Im Mietpreis sind Treibstoffkosten, Servicegebühren sowie Liefer- und Abholkosten nicht enthalten. Sonderpreise und Rabatte gelten nur bei rechtzeitiger und vollständiger Zahlung. Bei schuldhaft verspäteter Zahlung werden etwaig gewährte Rabatte nach der jeweils gültigen Preisliste verrechnet.
4.2. Kaution
4.2.1. Kaution:
- Eine Zahlung mit Bargeld oder Scheck ist grundsätzlich nicht zulässig.
- Die Zahlung per Kreditkarte ist kostenlos. Ihre Kreditkarte muss mindestens 6 Monate nach Mietende gültig sein. Die akzeptierten Kreditkartentypen finden Sie in Anlage 1.
- Debitkarten werden als Zahlungsmittel akzeptiert, können jedoch nicht zur Vorautorisierung von Einzahlungen verwendet werden. Für die Zahlung per Debitkarte fallen die in Anlage 1 aufgeführten Kosten an.
- Virtuelle Debit- oder Kreditkarten werden möglicherweise nicht akzeptiert.
4.2.2. Der Mieter ist verpflichtet, zusätzlich zur Mietzahlung zu Beginn der Mietzeit eine Kaution als Sicherheit für die Erfüllung seiner Verpflichtungen zu hinterlegen. Die Höhe der jeweils zu leistenden Kaution ergibt sich aus Anlage 1.
4.2.3. Nutzt der Mieter eine Kreditkarte als Zahlungsmittel, erfolgt die Einziehung des Kautionsbetrages in Form einer vorherigen Genehmigung/Autorisierung durch seine Bank. Der Kautionsbetrag wird somit bei Vertragsabschluss auf der Kreditkarte reserviert und erst im Falle der notwendigen Nutzung der Kreditkarte abgebucht. Eine Barkaution ist nicht möglich.
4.2.4. AUSTRAUTO ist berechtigt, aus dieser Kaution bestehende und fällige Forderungen aus dem Mietvertrag nach dessen Fälligkeit abzudecken. Dies gilt insbesondere für Ansprüche von AUSTRAUTO gegenüber dem Mieter für Schäden, die in seinen Verantwortungsbereich fallen.
4.2.5. Hat der Mieter das gemietete Fahrzeug ordnungsgemäß zurückgegeben und sämtliche Zahlungsverpflichtungen aus dem Mietvertrag erfüllt (hierzu zählen neben der Miete auch etwaige Nebenkosten und Gebühren sowie Schadensersatzansprüche, die in den Verantwortungsbereich des Mieters fallen), wird die Kaution nach der endgültigen Abrechnung des Mietvertrags von AUSTRAUTO an das Kreditkarteninstitut des Mieters freigegeben. AUSTRAUTO ist nicht verantwortlich für die Dauer der Bearbeitung durch die Bank oder das Kreditkarteninstitut.
verantwortlich für das Konto des Mieters.
- Zahlungsbedingungen, Fälligkeit, Verzugszinsen
5.1. Der Mietpreis zzgl. sonstiger vereinbarter Gebühren, wie z. B. für
(Teil-)Haftpflichtbeschränkungen, Zubehör, Flughafengebühren etc. sowie der Mehrwertsteuer in der jeweils geltenden gesetzlichen Höhe, ist für die gesamte vereinbarte Mietdauer im Voraus und in voller Höhe zu entrichten. Bei verspäteter Fahrzeugübernahme oder vorzeitiger Rückgabe erfolgt keine Rückerstattung. Der Mietpreis ist zu Beginn der Mietzeit fällig, wobei bei Buchungen zum Prepaid-Tarif das Buchungsende als Fälligkeitsdatum gilt.
5.2. Sofern nichts anderes vereinbart ist, erfolgt die Abrechnung der Miete, aller weiteren vereinbarten Gebühren sowie der Kaution über das Zahlungsmittel des Mieters. Der Mieter hat dafür Sorge zu tragen, dass eine solche Abrechnung (durch entsprechende Kontodeckung) möglich ist. Ist dies nicht der Fall, haftet der Mieter gegenüber AUSTRAUTO für sämtliche hierdurch entstehenden Mehrkosten (insbesondere Rückbuchungsgebühren, Verzugszinsen etc.). Ist eine Begleichung der Zahlung des Mieters nicht möglich, ist AUSTRAUTO berechtigt, das Mietverhältnis mit sofortiger Wirkung zu kündigen.
5.3. Sollten während der Mietzeit weitere Kosten oder Gebühren anfallen, werden diese dem Mieter im Rahmen der Schlussrechnung (siehe Punkt 14) in Rechnung gestellt, sofern sie zu diesem Zeitpunkt bereits kalkulierbar sind.
5.4. Bei durch den Mieter verursachtem Zahlungsverzug – hinsichtlich des Mietpreises oder hinsichtlich sonstiger (Schadensersatz-)Forderungen aus dem Mietverhältnis – fallen Verzugszinsen in Höhe von 12 % p.a. an (sofern der Mieter Verbraucher i.S.d. S. 4 % p.a. ist). Für Mahnungen fallen zusätzliche Mahngebühren pro Mahnung gemäß Anlage 1 an.
- Übernahme des Fahrzeugs durch den Mieter
6.1. Seitens AUSTRAUTO wird das Fahrzeug der gebuchten Fahrzeugkategorie während der Öffnungszeiten an der vereinbarten Abholstation zur Abholung durch den Mieter bereitgehalten.
Abholungen außerhalb der Öffnungszeiten müssen mit AUSTRAUTO vereinbart werden. Für vereinbarte Abholungen zwischen 20:00 und 08:00 Uhr fällt eine Überstundengebühr gemäß Anlage 1 an.
6.2. Bei Beendigung des Mietvertrages ist der Mieter verpflichtet, das Fahrzeug mit dem gleichen Tankfüllstand wie bei Übernahme zurückzugeben. Wird das Fahrzeug nicht mit dem gleichen Tankfüllstand zurückgegeben, erfolgt die Betankung durch Mitarbeiter von AUSTRAUTO und dem Mieter werden die entstandenen Kraftstoffkosten sowie ein Servicezuschlag für die Betankung im Sinne von Anlage 1 in Rechnung gestellt.
Der Tankfüllstand muss im Check-out-Formular bzw. auf dem Mietvertrag vermerkt werden und der Mieter muss das Fahrzeug mit dem gleichen Tankfüllstand wie bei der Übergabe (Abholung) zurückgeben.
6.3. Für das Fahrzeug gelten die jeweils gültigen Rückgabebestimmungen. Das Fahrzeug wird vom Mieter gemeinsam mit einem Mitarbeiter von AUSTRAUTO oder einem von AUSTRAUTO beauftragten Mitarbeiter überprüft. Eventuelle Schäden oder fehlender Tankfüllstand sind auf dem vom Mieter und dem Mitarbeiter von AUSTRAUTO zu unterzeichnenden Rückgabeformular zu vermerken, sofern dies nicht bereits im Mietvertrag enthalten ist. Schäden, die nicht auf dem von beiden Parteien unterzeichneten Rückgabeformular vermerkt sind und bei der Rückgabe des Fahrzeugs festgestellt werden, gelten als vom Mieter verursacht, sofern er nicht das Gegenteil beweist (die Beweislastumkehr findet nicht statt, wenn der Mieter dem Verbraucher keine Zahlung gemäß Konsumentenschutzgesetz geleistet hat). Dies gilt auch für Mängel oder Schäden an gebuchtem Zubehör.
- Pflichten des Mieters, Nutzung des Fahrzeugs
7.1. Pflichten des Mieters
7.1.1. Der Mieter ist verpflichtet, das Fahrzeug pfleglich zu behandeln. Er hat alle einschlägigen Vorschriften für die Nutzung eines solchen Fahrzeugs (insbesondere das Kraftfahrtgesetz und die Straßenverkehrsordnung) zu beachten und während der Mietdauer regelmäßig zu prüfen, ob sich das Fahrzeug noch in einem betriebsbereiten und sicherheitstechnisch sicheren Zustand befindet. Vor Fahrtantritt hat sich der Mieter über die ordnungsgemäße Bedienung des Fahrzeugs zu informieren und die einschlägigen Vorschriften und Empfehlungen einzuhalten (insbesondere regelmäßige Überprüfung des ausreichenden Stands von Motoröl, Kühlmittel, Reifendruck und sonstigen Einrichtungen).
7.1.2. Bei Fahrzeugen mit AdBlue®-Tank hat der Mieter dafür zu sorgen, dass der AdBlue®-Tank stets ausreichend gefüllt ist. Der Mieter und seine Erfüllungsgehilfen haften für während der Mietdauer begangene Verstöße gegen diese Verpflichtung unbeschränkt; der Mieter stellt AUSTRAUTO von sämtlichen Ansprüchen frei, die Behörden oder sonstige Dritte wegen unterlassener Betankung des AdBlue®-Tanks gegen AUSTRAUTO geltend machen, insbesondere von Verwaltungsstrafen. Ist der Mieter Verbraucher im Sinne des Konsumentenschutzgesetzes, haftet er nach dieser Vorschrift nur bei behauptetem Verschulden.
7.1.3. Der Mieter ist verpflichtet, das Fahrzeug, die Fahrzeugschlüssel und das Zubehör am Ende der Mietzeit am vereinbarten Tag, zur vereinbarten Uhrzeit und am vereinbarten Rückgabeort zurückzugeben. Das Fahrzeug, die Schlüssel und das Zubehör sind in dem Zustand zurückzugeben, in dem sie von AUSTRAUTO bei Anmietung übergeben wurden, unter Berücksichtigung normaler Abnutzung. Gibt der Mieter das Fahrzeug nicht wie oben angegeben zurück, hat AUSTRAUTO Vorrang im Sinne der Punkte 13.4. bis 13.6. dieser AGB.
7.1.4. Der Mieter haftet für sämtliche Gebühren, Mautgebühren und (Verkehrs-)Strafen, die im Zusammenhang mit der Nutzung des Fahrzeugs anfallen und für die AUSTRAUTO oder der Fahrzeughalter haftbar gemacht werden und soweit diese vom Mieter/Fahrer zu vertreten sind. Die entsprechenden im Vertrag vereinbarten Straf- und Verwaltungsgebühren werden von der Kaution oder der Kreditkarte des Mieters abgebucht.
7.1.5. Der Mieter/Fahrer ist verpflichtet, dafür zu sorgen, dass das im Fahrzeug transportierte Gepäck bzw. die transportierten Güter so gesichert sind, dass keine Schäden am Fahrzeug entstehen und hierdurch keine Gefährdung der Fahrgäste entsteht. Die jeweils geltenden gesetzlichen Bestimmungen zur Ladungssicherung gemäß den gesetzlichen Bestimmungen sind zu beachten.
7.1.6. Der Mieter/Fahrer darf das Fahrzeug nicht führen, wenn seine Fahrtüchtigkeit insbesondere durch Alkohol-, Medikamenten-, Drogeneinfluss, Krankheit oder Müdigkeit beeinträchtigt ist.
7.1.7. Für alle durch Falschbetankung entstandenen Schäden, insbesondere für die notwendigen Kosten für das Abschleppen des Fahrzeugs und/oder die Schadensbehebung, haftet der Mieter/Fahrer.
7.1.8. In den Fahrzeugen besteht striktes Rauchverbot. Bei Zuwiderhandlung ist AUSTRAUTO berechtigt, vom Mieter/Fahrer Sonderreinigungskosten gemäß Anlage 1 einzufordern.
7.2. Nutzung des Fahrzeugs
7.2.1. Das Fahrzeug darf ausschließlich im öffentlichen Straßenverkehr (einschließlich befestigter Privatstraßen und Parkplätze) verwendet werden, nicht jedoch für Fahrschulübungen. Darüber hinaus darf das Fahrzeug nicht verwendet werden:
- für Motorsportzwecke, insbesondere für Fahrveranstaltungen, bei denen es auf das Erreichen einer Höchstgeschwindigkeit ankommt, oder für entsprechende Übungsläufe;
- für Fahrzeugprüfungen oder Fahrsicherheitstrainings;
- zur entgeltlichen Personenbeförderung oder zu Fahrschulzwecken oder im Rahmen der Führerscheinausbildung;
- zur Weitervermietung;
- zum Ziehen oder Schieben anderer Fahrzeuge. Das Ziehen eines Anhängers ist ebenfalls nicht gestattet, es sei denn, das Mietfahrzeug ist mit einer Anhängerkupplung ausgestattet und das im Fahrzeugschein eingetragene zulässige Gesamtgewicht wird nicht überschritten;
- zur Begehung von Straftaten, auch wenn diese nur nach dem Recht des Tatorts mit Strafe bedroht sind;
- zur Beförderung leicht entzündbarer, giftiger oder anderweitig gefährlicher Stoffe;
- für Fahrten abseits befestigter (asphaltierter, betonierter, gepflasterter oder ähnlicher (verdichteter) Straßen).
- Das Rauchen sowie die Mitnahme von Tieren und Gütern in unseren Fahrzeugen ist verboten.
- Dem Mieter ist die Nutzung des Mietfahrzeugs auf Fähren oder Wasserfahrzeugen strengstens untersagt. Ein Verstoß gegen diese Regelung kann zu zusätzlichen Gebühren und einer möglichen Kündigung des Mietvertrages führen.
7.2.2. Bei einem Verstoß gegen die vorgenannten Pflichten (Punkte 7.1.6. und 7.2.1.) behält sich AUSTRAUTO das Recht vor, die vorzeitige Beendigung des Mietvertrages zu erklären, die sofortige Rückgabe des Fahrzeugs zu verlangen und gegebenenfalls Schadensersatzansprüche geltend zu machen. Dies gilt insbesondere für vom Mieter verursachte Schäden am Fahrzeug, infolge derer eine weitere Nutzung des Fahrzeugs nicht möglich ist. Der Mieter haftet gegenüber AUSTRAUTO für alle Folgen, die aus der schuldhaften Verletzung der vorgenannten Pflichten durch ihn oder den Fahrer entstehen. Eine etwa vereinbarte (teilweise) Haftungsbeschränkung ist bei derartigen Verstößen unwirksam.
- Auslandsreisen
8.1. Der Mieter darf das Gebiet der Republik Österreich mit dem Fahrzeug nur gegen Zahlung einer Grenzübertrittsgebühr verlassen. Dem Mieter ist bekannt, dass im Mietfahrzeug ein GPS-Ortungssystem installiert ist, das die Position des Fahrzeugs jederzeit überwacht. Das GPS-Ortungssystem sendet bei der Einreise in ein anderes Land sofort ein Signal, und AUSTRAUTO stellt die entsprechende Gebühr gemäß Anlage 1 umgehend in Rechnung.
8.2. Durch die Zahlung der Grenzübertrittsgebühr gemäß Anlage 1 wird die Fahrt in die entsprechenden in Anlage 1 aufgeführten Länder gestattet.
8.3. Um Fahrzeugdiebstahl zu verhindern, sind Fahrten in Länder, die nicht unter Punkt 8.2. aufgeführt sind, verboten. Wird ein Fahrzeug unerlaubt in nicht zugelassene Länder eingefahren, meldet AUSTRAUTO den Diebstahl unverzüglich den zuständigen Behörden und leitet daraufhin ein Verfahren ein. Gleiches gilt bei Abschaltung des GPS-Ortungsgeräts. Erfolgt die Abschaltung durch den Mieter und nicht aufgrund von Diebstahl, wird eine Strafe gemäß Anlage 1 erhoben und von der Kreditkarte des Mieters abgebucht.
- Vorgehen bei Pannen, Vorgehen bei Verkehrsunfällen, Diebstahl
9.1. Vorgehen bei Störungen
9.1.1. Während der Mietdauer hat der Mieter auf etwaig aufleuchtende Warnleuchten im Fahrzeugdisplay zu achten und bei deren Aufleuchten zu prüfen, ob eine Weiterfahrt (auch bis zur nächstmöglichen Werkstatt) möglich ist. Er hat unverzüglich alle notwendigen Maßnahmen zu ergreifen, die in der Bedienungsanleitung aufgeführt sind. Sollte die Bedienungsanleitung einer solchen Warnleuchte eine Weiterfahrt nicht empfehlen, hat der Mieter das Fahrzeug unverzüglich anzuhalten und die Fahrt abzubrechen.
9.1.2. Im Zweifelsfall muss der Mieter die im Mietvertrag angegebene Telefonnummer anrufen, die AUSTRAUTO für solche Fälle zur Verfügung stellt.
9.1.3. Der Mieter haftet gegenüber AUSTRAUTO für sämtliche Schäden, die aus der schuldhaften Verletzung der vorstehenden Pflichten entstehen. Er haftet auch für sämtliche Kosten, die durch selbstverschuldete Pannen entstehen. Im Falle derartiger Vertragsverletzungen gilt eine etwa vereinbarte (Teil-)Haftungsbeschränkung nicht.
9.1.4. Ersatzfahrzeuge werden nicht gestellt. Wird das gemietete Fahrzeug während der Mietzeit unbrauchbar, werden lediglich die bezahlten, aber nicht genutzten Miettage erstattet.
9.2. Vorgehensweise bei einem Verkehrsunfall
9.2.1. Nach einem Unfall, Diebstahl, Brand oder Wildschaden hat der Mieter unverzüglich die Polizei zu verständigen. Auch bei reinen Sachschäden ist die nächstgelegene Polizeidienststelle zur Aufnahme des Unfallberichts aufzufordern. Lehnt die Polizei die Aufnahme des Unfalls ab, hat der Mieter dies dem AUSTRAUTO in geeigneter Form nachzuweisen (zB schriftliche Bestätigung der Polizei oder Angabe (inkl. Tag und Uhrzeit), welche Polizeidienststelle telefonisch verständigt wurde, die Aufnahme des Schadens jedoch abgelehnt hat).
9.2.2. Sofern durch den Unfall kein Dritter geschädigt wurde oder – bei reinen Sachschäden – ein Datenaustausch mit dem geschädigten Dritten stattfinden konnte, kann die Verständigung der nächsten Polizeidienststelle ausnahmsweise unterbleiben, wenn lediglich geringfügige Lackschäden (Kratzer etc.) am Fahrzeug aufgetreten sind. In einem solchen Fall ist der Mieter jedoch verpflichtet, diesen Schaden und alle Einzelheiten des Vorfalls unter Vorlage eines Unfallberichts an AUSTRAUTO zu melden. Der Unfallbericht ist spätestens zwei Tage nach dem Vorfall an AUSTRAUTO zu übermitteln. Er muss die Daten der Beteiligten (insbesondere Name, Geburtsdatum und -ort sowie Anschrift), etwaiger Zeugen sowie die Kennzeichen der beteiligten Fahrzeuge enthalten.
9.2.3. Ohne vorherige Rücksprache mit AUSTRAUTO darf der Mieter gegenüber Dritten kein Schuldanerkenntnis abgeben. Für Schäden, die durch Fahrzeuge Dritter verursacht werden, fällt eine Bearbeitungsgebühr an. Die Kaution kann bis zur Klärung aller Ansprüche einbehalten werden. Bei Unstimmigkeiten werden die Differenzen von der Kaution abgezogen oder der Kredit-/Debitkarte belastet.
9.2.4. Wurde das Fahrzeug dennoch durch unbekannte Dritte beschädigt (Parkschaden, Unfall mit Fahrerflucht), so hat der Mieter in jedem Fall, auch bei geringfügigen Schäden, unverzüglich die nächste Polizeidienststelle zu verständigen und die Schadensaufnahme zu verlangen.
9.2.5. Jede vorsätzliche oder grob fahrlässige Verletzung der in den vorstehenden Punkten genannten Pflichten (es handelt sich dabei um Pflichten im Sinne des § 6 VersVG) führt zur Leistungsbefreiung der Versicherung oder zum Verlust einer allenfalls vereinbarten
(Teil-)Haftungsbeschränkung, soweit diese Verletzung Einfluss auf die Feststellung des Versicherungsfalles, die Feststellung oder den Umfang der Versicherungsleistung und/oder die Feststellung oder den Umfang der Schadensersatzpflicht des Mieters gegenüber AUSTRAUTO hatte oder in der Absicht erfolgt ist, diese Leistungspflichten zu beeinflussen oder die Feststellung dieser Umstände zu beeinträchtigen.
9.2.6. Der Mieter haftet gegenüber AUSTRAUTO für sämtliche Schäden
(insbesondere notwendige und – soweit es sich um eine außergerichtliche Geltendmachung handelt – auch in angemessenem Verhältnis zum betriebenen Schadensfall), die aus von ihm schuldhaft falsch gemachten Angaben zum Unfallhergang resultieren.
9.3. Diebstahl
9.3.1. Im Falle eines Diebstahls hat der Mieter unverzüglich Anzeige bei der nächstgelegenen Polizeidienststelle zu erstatten und AUSTRAUTO eine Kopie der Anzeige sowie die Fahrzeugschlüssel und -papiere, sofern diese nicht gestohlen wurden, auszuhändigen.
9.3.2. Bei schuldhafter Unterlassung dieser Verpflichtung haftet der Mieter für sämtliche hieraus entstehenden Nachteile und Nachteile von AUSTRAUTO im Sinne von Punkt 9.2.6. Punkt 9.2.5. gilt im Falle eines Diebstahls entsprechend.
- Kfz-Haftpflichtversicherung
Alle Mietfahrzeuge sind gemäß den gesetzlichen Bestimmungen haftpflichtversichert. Schäden am Mietfahrzeug selbst sind nicht durch diese Haftpflichtversicherung abgedeckt; ebenso wenig sind die Insassen und die mitgeführten Gegenstände durch diese Versicherung versichert.
- Haftung von AUSTRAUTO
11.1. AUSTRAUTO haftet für Vorsatz und grobe Fahrlässigkeit sowie für Personenschäden. Der Schadensersatzanspruch wegen Verletzung wesentlicher Vertragspflichten ist auf den vertragstypischen, vorhersehbaren Schaden begrenzt (diese Haftungsbeschränkung gilt, sofern der Mieter Verbraucher im Sinne des Konsumentenschutzgesetzes ist, nur für Schäden, die von AUSTRAUTO oder Personen, deren Verhalten AUSTRAUTO zuzurechnen ist, verursacht wurden). Eine Haftung von AUSTRAUTO für entgangenen Gewinn ist ausgeschlossen (diese Haftungsbeschränkung gilt, sofern der Mieter Verbraucher im Sinne des Konsumentenschutzgesetzes ist, nur für Schäden, die von AUSTRAUTO oder Personen, deren Verhalten AUSTRAUTO zuzurechnen ist, verursacht wurden).
11.2 AUSTRAUTO haftet nicht für Gegenstände, die vom Mieter in das Fahrzeug eingebracht und bei der Rückgabe des Fahrzeugs gestohlen, beschädigt oder zurückgelassen werden. Dieser Haftungsausschluss gilt nicht bei Vorsatz oder grober Fahrlässigkeit von AUSTRAUTO oder Personen, deren Verhalten AUSTRAUTO nach den gesetzlichen Bestimmungen zuzurechnen ist.
- Haftung des Mieters, Haftungsbeschränkung
12.1. Haftung des Mieters
12.1.1. Sofern im Einzelfall nicht ausdrücklich etwas anderes vereinbart ist, haftet der Mieter gegenüber AUSTRAUTO für sämtliche Schäden am Fahrzeug und seiner Ausstattung oder für den Verlust (Diebstahl etc.) des Fahrzeugs (und seiner Ausstattung), soweit diese Schäden bzw. der Verlust zwischen der Übernahme des Fahrzeugs durch ihn und der Bereitstellung desselben eingetreten sind. Er hat das Fahrzeug in dem Zustand zurückzugeben, in dem er es übernommen hat (vorbehaltlich normaler Abnutzung während der Mietdauer und der gefahrenen Kilometer).
12.1.2. Sofern der Mieter kein Verbraucher im Sinne des Konsumentenschutzgesetzes ist, ist diese Haftung nicht an ein Verschulden des Mieters an dem entstandenen Schaden gebunden. Die Haftung des Mieters besteht jedoch nicht, soweit diese Schäden von AUSTRAUTO oder von Personen, deren Verhalten AUSTRAUTO nach den gesetzlichen Bestimmungen zuzurechnen ist, verursacht wurden oder auf Herstellungsfehler oder natürliche Abnutzung zurückzuführen sind.
12.1.3. Der Mieter haftet gesamtschuldnerisch für Handlungen von Personen, denen er das Fahrzeug – mit oder ohne Zustimmung von AUSTRAUTO – überlassen hat, sowie für eigene Handlungen, soweit diese Handlungen im Zusammenhang mit der Überlassung oder Nutzung des Fahrzeugs stehen. Eine Haftung des Mieters, insbesondere für Schäden, die von AUSTRAUTO zu vertreten sind, ist in diesen Fällen daher nicht gegeben. Eine etwaig vereinbarte (teilweise) Haftungsbeschränkung im Sinne der nachfolgenden Bestimmungen ist nicht wirksam, wenn der Mieter (oder eine ihm zurechenbare Person) das Fahrzeug ohne vorherige Anmeldung gegenüber AUSTRAUTO einem Dritten überlässt und während dieser Zeit (ohne Verschulden von AUSTRAUTO) ein Schaden am Fahrzeug entsteht.
12.1.4. Der Mieter haftet in jedem Fall für von ihm selbst oder von Personen, für die er im Sinne der vorstehenden Bestimmungen verantwortlich ist (und die AUSTRAUTO nicht zu vertreten hat), während der Mietdauer begangene Verstöße gegen gesetzliche Bestimmungen, insbesondere Verkehrs- und Ordnungsvorschriften. Der Mieter stellt AUSTRAUTO bzw. den Fahrzeughalter von sämtlichen Verwaltungsstrafen, Gebühren und sonstigen Kosten (insbesondere etwaigen angemessenen Rechtsverfolgungskosten) frei, die AUSTRAUTO als Halter des Fahrzeugs oder dem Fahrzeughalter durch derartige Verstöße entstehen. AUSTRAUTO wird die Daten des Mieters bei diesbezüglichen Auskunftsersuchen an die zuständigen Behörden weitergeben. Als Ausgleich für den Verwaltungsaufwand von AUSTRAUTO, der durch die Bearbeitung von Anfragen der Behörden zur Aufklärung von während der Mietdauer begangenen Ordnungswidrigkeiten und Straftaten entsteht, erhält AUSTRAUTO vom Mieter für jede Behördenanfrage eine Bearbeitungsgebühr für Bußgelder gemäß Anlage 1; die Geltendmachung eines darüber hinausgehenden nachweisbaren Schadens steht AUSTRAUTO frei.
12.1.5. Der Mieter hat beim Führen und Abstellen des Fahrzeugs sämtliche einschlägigen Vorschriften sowie Rechte Dritter zu beachten. Insbesondere darf das Fahrzeug ohne entsprechende Genehmigung berechtigter Personen nicht auf dem Privatgrundstück Dritter abgestellt werden. Werden von Dritten Verstöße gegen diese Bestimmung geltend gemacht, teilt AUSTRAUTO diesem Dritten auf Anfrage Namen und Anschrift des Mieters mit, damit dieser etwaige diesbezügliche Ansprüche direkt gegenüber dem Mieter geltend machen kann. Wird AUSTRAUTO oder der Fahrzeugeigentümer dennoch aufgrund von Handlungen oder Unterlassungen des Mieters von Dritten in Anspruch genommen (insbesondere im Wege von Besitzstörungs- oder Unterlassungsklagen), wird AUSTRAUTO oder der Fahrzeugeigentümer dem Mieter in diesem Verfahren den Streitfall bekannt geben, um ihm Gelegenheit zur Abwehr der Ansprüche des Dritten zu geben. Ergibt sich im Rahmen des Verfahrens ein schuldhaftes Verhalten des Mieters oder von Personen, für die er verantwortlich ist, so hat er AUSTRAUTO bzw. den Fahrzeughalter hinsichtlich sämtlicher hieraus entstehender Schäden und Nachteile (einschließlich der Verfahrenskosten) schad- und klaglos zu halten.
12.2. (Teilweise) Haftungsbeschränkung
12.2.1. Mit der Buchung der von AUSTRAUTO angebotenen und in Anlage 1 genannten Pakete kann der Mieter durch Zahlung einer besonderen Gebühr auf die vereinbarte Selbstbeteiligung die Haftung für Schäden aus Unfällen und/oder Diebstählen in dem im jeweiligen Paket vorgesehenen Umfang beschränken. In diesem Fall haftet er für Schäden aus Verkehrsunfällen und/oder Diebstahl bzw. mutwilliger Beschädigung des Fahrzeugs durch Dritte über die vereinbarte (Teil-)Haftungsbeschränkung hinaus nur, wenn:
- er oder Personen, denen er das Fahrzeug überlassen hat, den Schaden vorsätzlich oder grob fahrlässig verursacht haben, insbesondere für vorsätzlich oder grob fahrlässig verursachte Schäden, die durch Bedienungsfehler, Falschbetankung, Verrutschen von Ladung, vom Mieter verursachte Bremsmanöver, unsachgemäßen Umgang mit Schneeketten oder Gepäckträgern, unsachgemäße Beladung, nicht geschlossene Planen/Fenster bei Regen und Wind, Nichtbeachtung der maximalen Durchfahrtshöhe und -breite des Fahrzeugs (bei Einfahrten, Brücken, Tunneln etc.) und mangelhafte Fahrzeugsicherung (unverschlossenes Fahrzeug bzw. unversteckter Schlüssel) etc. entstanden sind;
- das Fahrzeug zum Zeitpunkt des Schadens mit Wissen und Einwilligung des Mieters von einer Person gefahren (überlassen) wurde, die gegenüber AUSTRAUTO nicht vorab als Fahrer benannt wurde;
- der Fahrer des Fahrzeugs zum Zeitpunkt des Unfalls nicht über eine gültige Fahrerlaubnis verfügte oder die Fahrtüchtigkeit des Fahrers durch Alkohol, Drogen oder aus ähnlichen Gründen beeinträchtigt war;
- das Fahrzeug zum Zeitpunkt des Schadens entgegen den Bestimmungen in Punkt 7.2.1 dieser Bedingungen genutzt wurde;
- der Mieter oder seine Mitfahrer Beschädigungen oder Verunreinigungen im Fahrzeuginnenraum (z. B. Brandlöcher in den Sitzen etc.) verursachen, soweit diese nicht unmittelbare Unfallfolgen darstellen;
- gegen eine der in Punkt 9 dieser Bedingungen (Verpflichtungen) genannten Pflichten verstoßen wurde;
- er oder der Fahrer, dem er das Fahrzeug überlassen hat, eine Unfallflucht begangen hat, sofern dadurch die berechtigten Interessen von AUSTRAUTO an der Feststellung des Schadens allgemein berührt sind, es sei denn, die Pflichtverletzung erfolgte weder vorsätzlich noch grob fahrlässig;
- der Schaden nicht während der vereinbarten Mietvertragsdauer (also insbesondere bei verspäteter Rückgabe des Fahrzeugs) eingetreten ist;
- der Schaden während einer unerlaubten Auslandsreise entstanden ist.
12.2.2. Sofern der Mieter Wertgegenstände von außen sichtbar im Fahrzeug zurücklässt, gelten Diebstähle oder Einbruchsversuche jedenfalls als grob fahrlässig, so dass eine etwa vereinbarte (Teil-)Haftungsbeschränkung in diesem Fall nicht greift.
12.2.3. Greift keine (teilweise) Haftungsbeschränkung, hat der Mieter AUSTRAUTO sämtliche Schäden zu ersetzen. Darüber hinaus ist AUSTRAUTO berechtigt, dem Mieter zusätzlich zum entstandenen Schaden pro Schadensfall eine Schadenbearbeitungsgebühr gemäß Anlage 1 in Rechnung zu stellen.
- Rückgabe des Fahrzeugs
13.1. Der Mieter ist verpflichtet, das Fahrzeug und die Fahrzeugschlüssel sowie das gemietete Zubehör am Ende der Mietzeit am vereinbarten Tag, zur vereinbarten Uhrzeit und am vereinbarten Rückgabeort an AUSTRAUTO zurückzugeben. Liegt der vereinbarte Rückgabeort im Ausland, wird dem Mieter eine Einweggebühr gemäß Anlage 1 berechnet. Fahrzeug, Schlüssel und Zubehör sind in dem Zustand zurückzugeben, in dem sie dem Mieter zu Beginn der Mietzeit unter Berücksichtigung normaler Abnutzung überlassen wurden. Wurde der Mietvertrag während der Mietzeit im Sinne von Punkt 3.1.2. geändert, ist der Mieter berechtigt, das Fahrzeug bis zum Ende der Mietzeit gemäß dem geänderten Mietvertrag zu nutzen. Der Mietvertrag endet erst, wenn das Fahrzeug am vereinbarten Ort zurückgegeben wurde und die Fahrzeugschlüssel und das sonstige Zubehör einem Mitarbeiter von AUSTRAUTO übergeben wurden.
13.2. Das Fahrzeug muss vom Eigentum des Mieters oder ihm zurechenbarer Personen geräumt und gereinigt werden.
13.3. Ich verpflichte mich, das Fahrzeug sauber zurückzugeben und akzeptiere eine Reinigungsgebühr, falls es nicht sauber (innen und außen) zurückgegeben wird. Ich ermächtige ausdrücklich die Belastung meiner Kredit-/Debitkarte mit dieser Gebühr, auch wenn die Karte nicht vorhanden ist und nach Ablauf der Mietzeit.
13.4. Bei Rückgabe des Fahrzeugs zu einem früheren Zeitpunkt als im Mietvertrag vereinbart, besteht kein Anspruch auf Erstattung eines Teils der Mietkosten.
13.5. Bei der Fahrzeugrückgabe während der Öffnungszeiten wird das Fahrzeug sowie das gemietete Zubehör von einem Mitarbeiter von AUSTRAUTO auf etwaige neue Schäden untersucht. AUSTRAUTO und der Mieter sind verpflichtet, mittels eines Check-in-Formulars ein Rückgabeprotokoll zu erstellen und zu unterzeichnen. Eventuelle neue Schäden werden vom Mitarbeiter von AUSTRAUTO fotografisch dokumentiert. Auf Wunsch des Mieters wird ihm eine Kopie des ausgefüllten Check-in-Formulars ausgehändigt.
Sollten neue Schäden festgestellt werden und der Mieter dies durch seine Unterschrift auf dem Rückgabeprotokoll oder dem Check-in-Formular bestätigt, muss er den entstandenen Schaden bezahlen. Die Höhe des entstandenen Schadens wird nach Möglichkeit in der Schlussrechnung ausgewiesen.
Verweigert der Mieter trotz Feststellung neuer Schäden die Unterzeichnung des Rückgabeprotokolls, wird gemäß Punkt 13.7 verfahren.
13.6. Ist aus vom Mieter zu vertretenden Gründen eine gemeinsame Fahrzeugbesichtigung mit dem AUSTRAUTO-Mitarbeiter nicht möglich, erfolgt die Fahrzeugbesichtigung durch den AUSTRAUTO-Mitarbeiter in Abwesenheit des Mieters. Die Nichtdurchführung einer gemeinsamen Fahrzeugbesichtigung wird im Mietvertrag oder auf dem Check-in-Formular vermerkt. Stellt der AUSTRAUTO-Mitarbeiter neue Schäden fest, hat AUSTRAUTO Vorrang im Sinne von Punkt 13.7 .
13.7. AUSTRAUTO bietet seinen Mietern die Möglichkeit, das Fahrzeug auch außerhalb der regulären Öffnungszeiten zurückzugeben. Kann die am Check-in-Standort gültige Fahrzeugabnahme nicht gemeinsam mit einem Mitarbeiter von AUSTRAUTO oder einem von AUSTRAUTO beauftragten Dritten durchgeführt werden, ist der Mieter verpflichtet, sämtliche neuen Schäden (am Fahrzeug oder dem mitgemieteten Zubehör) auf dem in den Fahrzeugpapieren enthaltenen Unfallbericht zu vermerken. Der Unfallbericht ist anschließend dem beauftragten Mitarbeiter auszuhändigen oder zusammen mit den Fahrzeugschlüsseln in die dafür vorgesehene Schlüsselrückgabebox zu legen.
In diesem Fall verbleibt das Fahrzeug auf dem Parkplatz, bis die AUSTRAUTO-Station wieder öffnet. Dort wird umgehend eine Fahrzeugüberprüfung durchgeführt und der Mietvertrag abgeschlossen. Im Rahmen der anschließenden Fahrzeugüberprüfung erstellt ein AUSTRAUTO-Mitarbeiter das Rückgabeprotokoll bzw. das Check-in-Formular. Sollten Schäden im Verantwortungsbereich des Mieters festgestellt werden, wird der Mieter umgehend informiert und die entsprechenden im Vertrag vereinbarten Schadenskosten werden von der Kaution oder der Kreditkarte des Mieters abgebucht.
Der Mieter haftet für alle Schäden, die nach der Rückgabe des Fahrzeugs bis zum Abschluss des Check-in-Verfahrens festgestellt werden. Das Check-in-Verfahren endet mit der Unterzeichnung des Rückgabeprotokolls durch beide Parteien. Erfolgt die Rückgabe außerhalb der Öffnungszeiten, haftet der Mieter bis zur Bearbeitung des Rückgabeprotokolls. Verweigert der Mieter während der Öffnungszeiten die Unterzeichnung des Rückgabeprotokolls, haftet er vollumfänglich für alle am Fahrzeug festgestellten Schäden.
13.8. Wird das Fahrzeug nicht zum vereinbarten Zeitpunkt zurückgegeben (verspätete Rückgabe) und kündigt der Mieter die verspätete Rückgabe auch nicht an, behält sich AUSTRAUTO das Recht vor, die zuständigen Behörden zu benachrichtigen.
13.9. Im Falle einer verspäteten Rückgabe gilt unter einer der folgenden Voraussetzungen Folgendes:
Bei einer Verspätung von bis zu 60 Minuten entstehen dem Mieter seitens AUSTRAUTO keine zusätzlichen Kosten oder Gebühren.
Wenn die Verspätung mehr als eine Stunde beträgt, berechnet AUSTRAUTO dem Mieter zusätzlich eine Mietgebühr von 1 (einem) Tag gemäß dem am Rückgabetag geltenden Satz, multipliziert mit der Anzahl der Verspätungstage.
13.10. Im Falle einer vom Mieter zu vertretenden verspäteten Rückgabe des Fahrzeugs
entfällt eine ggf. vereinbarte (Teil-)Haftungsbeschränkung, da die vom Mieter für die Haftungsbeschränkung gezahlte Vergütung nur den Zeitraum bis zur vereinbarten Bereitstellung abdeckt.
- Schlussabrechnung
14.1. AUSTRAUTO erstellt die Endabrechnung des Mietvertrages frühestens bei Fahrzeugrückgabe. Sollten zusätzliche Kosten oder Gebühren angefallen sein, werden diese dem Mieter ebenfalls in Rechnung gestellt und von seiner bei der Buchung gewählten Zahlungsmethode abgebucht. Bei der Endabrechnung wird die bei der Buchung geleistete Anzahlung berücksichtigt und von einem etwaig höheren Gesamtbetrag abgezogen.
14.2. Sollten Schäden am Fahrzeug oder am gemieteten Zubehör entstanden sein, deren Berechnung nicht unmittelbar nach Rückgabe des Fahrzeugs erfolgen kann, stellt AUSTRAUTO die Schlussrechnung schnellstmöglich aus. Der Mieter nimmt zur Kenntnis, dass sich in diesem Fall die Schlussrechnung bis zur vollständigen Begleichung des Schadensbetrages entsprechend verzögern kann.
14.3 Wird das Fahrzeug mit neuen Schäden zurückgegeben, die während der Mietdauer entstanden sind, akzeptiert der Kunde, dass die angegebene Kredit-/Debitkarte mit den Kosten der Selbstbeteiligung bei Mehrschäden und der Verwaltungsgebühr, die in den Allgemeinen Geschäftsbedingungen und gemäß Anlage 1 angegeben sind, belastet werden kann.
14.4. Weitere Schäden und Kosten, die AUSTRAUTO nach der Schlussabrechnung bekannt werden (z.B. Verkehrsstrafen) und die der Mieter zu vertreten hat, werden dem Mieter nach Bekanntwerden mitgeteilt. Der Mieter verpflichtet sich in diesem Fall, AUSTRAUTO die mitgeteilten Schäden und Kosten zzgl. einer Bearbeitungsgebühr gemäß Anlage 1 innerhalb von 14 Tagen zu erstatten.
- Datenschutzklausel
15.1. AUSTRAUTO verarbeitet personenbezogene Daten, die direkt von Mietern erhoben werden, einschließlich der Daten jedes registrierten Fahrers, im Rahmen der Vertragsanbahnung und -abwicklung. Dies dient der Bearbeitung der Mietverhältnisse und der Zahlungsforderung, der Identitätsprüfung, der Betrugsprävention und für weitere Fragen vor, während und nach Beendigung des Vertragsverhältnisses. Weitere Informationen zur Datenverarbeitung finden Sie unter https://dryyve.at
15.2. Name, Anschrift und Mietdaten des Mieters werden von AUSTRAUTO bei berechtigten behördlichen Anfragen an die jeweilige Behörde übermittelt, sowie an diese Dritte im Falle einer behaupteten Verletzung von Rechten Dritter (zB im Falle einer Besitzstörung).
- Geltendes Recht und Gerichtsstand, Sonstiges
16.1. Dieser Vertrag unterliegt österreichischem Recht unter Ausschluss seiner internationalen Verweisungsnormen. Die Verpflichtung des Mieters, bei Reisen ins Ausland die jeweils geltenden lokalen Gesetze einzuhalten, bleibt hiervon unberührt.
16.2. Ausschließlicher Gerichtsstand ist das sachlich zuständige Gericht für Wien, Innere Stadt. Handelt es sich beim Mieter um einen Verbraucher im Sinne des § 14 Konsumentenschutzgesetz, ist Gerichtsstand das für den Wohnsitz des Mieters zuständige Gericht. Der Mieter kann Klagen gegen AUSTRAUTO aber auch vor dem oben genannten Gericht erheben.
16.3. Die Aufrechnung gegen Forderungen von AUSTRAUTO ist nur zulässig mit unbestrittenen
von AUSTRAUTO anerkannte oder rechtskräftig festgestellte Ansprüche.
16.4. Soweit in diesen Geschäftsbedingungen personenbezogene Ausdrücke verwendet werden, gelten diese für Männer und Frauen in gleicher Weise.
16.5. Mündliche Nebenabreden bestehen nicht und erlöschen mit Vertragsschluss. Änderungen, auch dieser Regelung, bedürfen der Schriftform.
16.6. Sollten einzelne Bestimmungen des Mietvertrages oder dieser Allgemeinen Geschäftsbedingungen unwirksam sein oder werden, so wird hierdurch die Wirksamkeit der übrigen Bestimmungen nicht berührt.
GENERAL RENTAL CONDITIONS DRYVVE ITALIA SRL ITALIA SRL
PREAMBLE
These General Conditions (GTC) apply to all rentals concluded between the lessor,
DRYVVE ITALIA SRL
Via Giuseppe Gioacchino Belli 86 – 00193 Rome
VAT 17638341002
And the lessee customer.
These GTC, therefore, constitute the rental contract together with any attachment, the “Cost Table” and any further written Order that may occur within the scope of the service.
- Lessee/Driver
1.1. Vehicle Lessee
A valid rental agreement may be concluded with a legal entity represented by the authorised representative, or with a natural person, provided that this person is legally capable, has means of payment accepted by DRYVVE ITALIA SRL and provides the following valid documents or information:
- Valid passport for non-EU/EFTA citizens or valid identity card for EU/EFTA citizens.
- A valid driving licence issued in the EU/EFTA, an international driving licence, together with a valid national driving licence
- Details of their current place of residence and actual domicile, if different.
1.2. Driver
1.2.1. Only persons who are:
- Expressly registered as a driver with their full details in the rental agreement may drive the vehicle. These are the lessee and, if applicable, other registered drivers. The lessee is obliged to provide the name and address of all other drivers, unless otherwise authorised, but always in the presence of the contractual party.
- In possession of a valid driving licence according to point 1.1. and valid identity documents, which must be presented at the latest upon collection of the vehicle, and
- must be of the required minimum age.
1.2.2. Drivers of all vehicle categories must be at least 19 years old. If the driver or one of the authorised drivers is a person who is between 19 and 25 years old at the time of rental (so-called young driver), an additional young driver fee applies, according to the “Cost Table”, per rental day and young driver. Additional charges may apply depending on the age of the driver.
- Reservations, prepaid reservations
2.1. If a lessee reserves a vehicle (e.g. by telephone or Internet), this is only an offer to conclude a contract addressed to DRYVVE ITALIA SRL. Reservations made in this way are not binding with DRYVVE ITALIA SRL and therefore do not constitute the conclusion of a contract.
2.2 DRYYVE ITALIA SRL reserves the right to treat consecutive or back-to-back reservations made by the same customer as a single continuous rental period. In such cases, the rental fee applicable to the total duration of the combined rental period will apply, regardless of how the reservations were originally made.
2.3. The contract between DRYVVE ITALIA SRL and the lessee comes into force only upon transmission by DRYVVE ITALIA SRL of a booking confirmation, in which all essential data on the rental, the class of the booked vehicle, as well as any booked packages and accessories, are summarised to the lessee. Upon conclusion of the contract, the lessee expressly and irrevocably authorises DRYVVE ITALIA SRL to collect all costs relating to the rental via the means of payment chosen by them.
2.4. If the lessee books the vehicle remotely via an intermediary or an intermediary platform, the contract is concluded upon transmission of a booking confirmation by the intermediary to the lessee (see article 16 below). Please note that in the case of bookings made in this way, the lessee cannot also book (partial) liability reduction or other accessories. If desired, this must be booked in advance directly with DRYVVE ITALIA SRL. If accessories are not booked in advance, DRYVVE ITALIA SRL cannot guarantee that the desired accessories will still be available when the vehicle is picked up. Any accessories not booked in advance and not available on the day of picking up the vehicle do not entitle the lessee to refuse to pick up the vehicle.
2.5. If the lessee personally visits the premises of DRYVVE ITALIA SRL, the contract is concluded with the signature of the rental contract by both parties. Upon conclusion of the contract, the lessee expressly and irrevocably authorises DRYVVE ITALIA SRL to collect all costs relating to the rental through the means of payment chosen by them.
2.6. Reservations are binding only for vehicle categories, but not for specific vehicle types or brands. DRYVVE ITALIA SRL has the right to provide a vehicle of a higher vehicle category instead of a vehicle of the booked vehicle category (but at the originally agreed rental price). If no vehicle of the booked vehicle class is available, the lessee has the right to refuse to accept the vehicle without stating reasons and without incurring any costs.
2.7. The booked vehicles are kept ready for the lessee at the agreed pick-up station. If the lessee does not collect the vehicle at the agreed time (no-show), the booked vehicle will be kept ready for 30 minutes at the pick-up station on the agreed pick-up day (tolerance period). After the tolerance period has expired, DRYVVE ITALIA SRL will cancel the reservation and charge the lessee for the entire rental. If the reservation was made at the prepaid rate, the lessee will be refunded any difference resulting in their favour.
2.8 Without prejudice to the provisions of the following articles 3.1. and 3.2, following acceptance, the customer’s right of withdrawal is excluded. Per Article 59(n) of Legislative Decree 206/2005 (‘Consumer Code’), the lessee, as a consumer, acknowledges that the right of withdrawal does not apply to this distance contract, as it concerns the reservation of a vehicle for a specific date or period; therefore, falling within the services relating to leisure time.
2.9 Without prejudice to the provisions of Articles 3.1 and 3.2 below, following acceptance, the customer’s right of withdrawal is excluded. Pursuant to § 18(1)(10) of the Austrian Distance and Off-Premises Transactions Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), the lessee, as a consumer, acknowledges that the right of withdrawal does not apply to this distance contract, as it concerns the reservation of a vehicle for a specific date or period and therefore falls within the exception for services related to leisure activities.
- Modification and cancellation of the reservation
3.1. Changing your booking
3.1.1. 24 hours before the start of the rental period, the lessee may modify the reservation free of charge, subject to availability, by email. However, due to rate adjustments, it may be possible that new rental prices will be applied to the modified reservation. A refund of any prepayment of the rental already paid / refund of any difference will not be made in the event of a new reservation.
3.1.2. The lessee must contact DRYVVE ITALIA SRL by email at info@DRYYVE.it to modify the content of the contract during the rental period, during the agreed rental period or at the agreed return location.
Changes to the booking conditions are possible only with the consent of DRYVVE ITALIA SRL and may result in changes to the rental payment originally agreed upon.
3.2. Cancellation
3.2.1. The lessee may cancel the „refundable“ reservation free of charge if they inform DRYVVE ITALIA SRL in writing at least 24 hours before the agreed start of the rental period and is entitled to a refund. The lessee cannot cancel the „non-refundable“ reservation and is not entitled to any refund, as provided in the previous art. 2.7
3.2.2. If, on the other hand, the lessee cancels the reservation less than 24 hours before the start of the rental period, the full rental amount will be charged. If the reservation was made at the prepaid rate, the lessee will be refunded any difference resulting in their favour.
3.2.3. Cancellations can be made by email to info@DRYVVE.it
- Rent payment and security deposit
4.1 Payment of the rent
4.1.1. The rental payment is agreed in the rental contract and is based on the price valid at the time of booking according to the price list or at the time of a subsequent change of booking, plus any packages, (partial) liability reductions and/or accessories. If the content of the contract is changed during the rental period, reference is made to point 3.1.2.
4.1.2. The rental does not include fuel costs, service charges and delivery and collection costs. Special prices and discounts apply only in case of timely and complete payment. In case of culpable delay in payment, any discounts granted will be charged at the current price list.
4.2 Deposit
4.2.1. Cash payment is not permitted. Payment by credit card is free of charge. The types of credit cards accepted are listed in the “Cost Table”. Payment by debit card incurs the costs listed in the “Cost Table”.
4.2.2. In addition to the payment of the rent, the lessee is required to pay a deposit at the beginning of the rental period as a guarantee of fulfilling their obligations. The amount of the deposit to be paid in each case is set out in the “Cost Table”.
4.2.3. If the lessee uses a credit card as a means of payment, the deposit amount is collected in the form of prior approval/authorisation by their bank. The deposit amount is then reserved on the credit card at the time of conclusion of the contract and only debited in case of necessary use of the card. Depending on the credit card circuit used, the release of the deposit may take several days. A cash deposit is not possible.
4.2.4. DRYVVE ITALIA SRL has the right to retain amounts equal to the damage excess suffered and charged to the Customer, even if pending due to disputes by the Customer themself, arising from the rental contract, ascertained before or after the expiry of the same.
4.2.5. If the lessee has returned the rented vehicle on time and has fulfilled all of their payment obligations under the rental agreement (this includes, in addition to the rental, any additional costs and fees as well as claims for damage excess that fall within the scope of the lessee’s liability), the deposit will be released by DRYVVE ITALIA SRL to the lessee’s credit card institution after final settlement of the rental agreement. DRYVVE ITALIA SRL is not responsible for the duration of processing by the bank or credit card institution
responsible for the lessee’s account.
- Payment terms, due date, late payment interest
5.1. The rental payment plus other agreed fees, such as
(partial) liability limitations, accessories, airport taxes, etc. and value added tax in the applicable legal amount, must be paid in advance and in full for the entire agreed rental period. No refunds will be made in the event of late collection of the vehicle or early return. The rental is due for payment at the beginning of the rental period, so for bookings at the prepaid rate, the due date will be the end of the booking.
5.2. Unless otherwise agreed, the rent payment, all other agreed fees, and the deposit will be settled through the lessee’s means of payment. The lessee must ensure that such settlement is possible (through adequate account coverage). Otherwise, the lessee will be liable to DRYVVE ITALIA SRL for all additional costs incurred as a result (in particular, debit fees, late payment interest, etc.). If it is not possible to settle the lessee’s payment, DRYVVE ITALIA SRL has the right to immediately terminate the rental agreement.
5.3. If, during the rental period, additional costs or fees should arise, these will be invoiced to the lessee as part of the final invoice (see point 14), if they are already calculable at that time.
5.4. In case of late payment caused by the lessee, about the rental or about other (compensation) claims arising from the rental, interest on late payment of 12% per annum will apply (if the lessee is a consumer, it will be 4% per annum). For reminders, additional reminder fees per reminder will be charged according to the “Cost Table”.
- Delivery of the vehicle by the lessee
6.1. DRYVVE ITALIA SRL will keep the vehicle of the booked vehicle category ready for collection by the lessee at the agreed collection station during opening hours.
After-hours collections must be agreed upon with DRYYVE ITALIA SRL. A specific fee is applicable for after-hours collections as per the “Cost Table”.
6.2. Upon termination of the rental agreement, the lessee is obliged to return the vehicle with the same fuel level as the tank at the time of collection. If the vehicle is not returned with the same fuel level, refuelling will be carried out by employees of DRYVVE ITALIA SRL, and the lessee will be charged for the fuel costs incurred and a service charge for refuelling per the “Cost Table”.
The fuel tank level must be noted on the check-out form or rental agreement, and the lessee must return the vehicle with the same fuel level as at the time of delivery (collection).
6.3. The vehicle is subject to the return rules applicable at each location. The vehicle is checked by the lessee together with an employee of DRYVVE ITALIA SRL or an employee of a third party authorised by DRYVVE ITALIA SRL. Any damage or missing fuel levels must be noted on the check-out form, which must be signed by the lessee. Damages not noted on the check-out form signed by the customer and found upon return of the vehicle will be considered to have been caused by the lessee, unless they prove otherwise. This also applies to defects or damages to accessories that have been booked.
- Obligations of the lessee, use of the vehicle
7.1. Lessee’s obligations
7.1.1. The lessee is obliged to use and maintain the vehicle with care. They must observe all relevant regulations for the use of such a vehicle (the Motor Vehicle Act and the Road Traffic Regulations) and regularly check during the rental period whether the vehicle is still in a safe and operational condition. Before starting the journey, the lessee must inform themselves about the proper operation of the vehicle and comply with the relevant regulations and recommendations (regular checking of the appropriate level of engine oil, coolant, tire pressure and other equipment).
7.1.2. For vehicles with an AdBlue® tank, the lessee must ensure that the AdBlue® tank is always adequately filled. The lessee and their vicarious agents are liable without limitation for violations of the above obligation committed during the rental period; the lessee indemnifies DRYVVE ITALIA SRL from all claims asserted by authorities or other third parties against DRYVVE ITALIA SRL for failure to refill the AdBlue® tank, from administrative penalties. If the lessee is a consumer within the meaning of the Consumer Protection Act, they are liable under this provision only in the event of alleged fault.
7.1.3. The lessee is obliged to return the vehicle, the vehicle keys and the accessories at the end of the rental period on the agreed day, at the agreed time and the agreed place of return. The vehicle, the keys and the accessories must be returned in the condition in which DRYVVE ITALIA SRL supplied them at the time of rental, considering normal wear and tear. If the lessee fails to return the vehicle as indicated above, DRYVVE ITALIA SRL will have priority per point 13.4. to 13.6. of these terms and conditions.
7.1.4. The lessee is responsible for all fees, toll charges and (traffic) penalties incurred in connection with the use of the vehicle, for which DRYVVE ITALIA SRL or the owner of the vehicle are held responsible and to the extent they are the responsibility of the lessee/driver. The related penalties constitute a breach of contract. Breach of contract compensation fees agreed upon in the contract will be deducted from the deposit or the credit card of the lessee.
7.1.5. The lessee/driver is obliged to ensure that luggage or goods transported in the vehicle are secured in such a way that no damage is caused to the vehicle and that this does not pose a risk to passengers. The applicable legal provisions for securing loads per the legal provisions must be observed.
7.1.6. The lessee/driver may not drive the vehicle if their driving ability is impaired by the influence of alcohol, medication, drugs, illness or tiredness.
7.1.7 The lessee/driver is responsible for any damage caused by incorrect refuelling, for the costs necessary for towing the vehicle and/or repairing the damage.
7.1.8. Smoking in vehicles is strictly prohibited. In case of violation, DRYVVE ITALIA SRL has the right to request the lessee/driver for special cleaning costs per the “Cost Table”.
7.2. Use of the vehicle
7.2.1. The vehicle may only be used in public road traffic (including private asphalt roads and parking lots), but not for driving school practice. Furthermore, the vehicle may not be used, but is not limited to:
- for motorsport purposes, for driving events where it is important to reach a maximum speed, or for related test drives.
- for vehicle testing or driving safety training.
- for the carriage of passengers for reward or payment, or for driving school purposes, or as part of training for the issue of a driving licence.
- for re-letting.
- to tow or push other vehicles. In addition, the vehicle may not be used to tow a trailer unless the rental vehicle is equipped with a towing hook and the maximum authorised weight recorded in the vehicle documents is not exceeded.
- for the commission of criminal offences, even if punishable only by the law of the place where the offence occurred.
- for the transport of highly flammable, toxic or otherwise dangerous substances.
- for journeys off paved roads (asphalt, concrete, paving stones or similar (compact pavements)).
- Smoking and transporting animals or goods in our vehicles is prohibited.
- The lessee is strictly prohibited from using the rental vehicle on any ferry or vessel. Violation of this condition may result in additional charges and potential termination of the rental agreement.
7.2.2. In the event of a breach of the above-mentioned obligations (points 7.1.6. and 7.2.1.), DRYVVE ITALIA SRL reserves the right to declare early termination of the rental agreement, to demand the immediate return of the vehicle and, if necessary, to assert claims for damage excess. This applies to damages to the vehicle caused by the lessee, due to which further use of the vehicle is not possible. The lessee is liable to DRYVVE ITALIA SRL for all consequences resulting from the culpable breach of the above-mentioned obligations by them or the driver. Any (partial) limitation of liability agreed upon shall be ineffective in the event of such breaches.
- GPS and travel abroad
8.1. The lessee has been fully informed and is therefore aware that each vehicle is equipped with a security GPS tracking system, which always monitors the position of the vehicle. The GPS tracker will immediately send a signal upon entry into any foreign country, and DRYVVE ITALIA SRL will immediately invoice the relevant breach of contract fees as indicated in the “Cost Table”. GPS tracking is per and within the limits imposed by the GDPR.
8.2 By paying the cross-border fee in advance according to the “Cost Table”, travel is permitted to the corresponding countries listed in the “Cost Table”.
8.3. To control vehicle thefts, all travel to countries not listed in point 8.2, or where cross-border fees have not been paid in advance, is prohibited. If the vehicle is informed of unauthorised crossing in prohibited countries, in addition to the invoicing referred to in point 8.1, DRYVVE ITALIA SRL reserves the right to immediately report such event to the competent authorities. The same applies in the event of disconnection of the GPS locator. If the removal is carried out by the lessee and not due to theft, a breach of contract fee will be invoiced according to the “Cost Table” and taken from the lessee’s credit card.
- Procedure in case of breakdowns, procedure in case of road accident, theft
9.1. Procedure in case of failures
9.1.1. During the rental period, the lessee must pay attention to all warning lights on the vehicle display and, when they are on, check whether it is possible to continue driving (including to the nearest possible garage). They must immediately take all necessary measures listed in the instructions for use. If the instructions for use of this type of warning light do not recommend continuing the journey, the lessee must immediately stop the vehicle and abort the journey.
9.1.2 In case of doubt, the lessee must call the telephone number indicated on the rental agreement provided by DRYVVE ITALIA SRL for such cases.
9.1.3. The lessee is liable to DRYVVE ITALIA SRL for all damage excess resulting from the culpable breach of the above obligations. They are also liable for all costs resulting from self-inflicted damages. In the event of such breaches of contract, any agreed (partial) limitation of liability shall not apply.
9.1.4. Replacement vehicles are not provided. If the rented vehicle becomes unusable during the rental period (for reasons beyond the control of the customer), only the paid but unused rental days will be refunded.
9.2. Procedure in the event of a road accident
9.2.1. After an accident, theft, fire or damage caused by wild animals, the lessee must immediately notify the police. Even in the case of purely material damage, the nearest police department must be requested to register the accident report. If the police refuse to accept the accident, the lessee must prove this to DRYVVE ITALIA SRL in a suitable form (e.g. written confirmation from the police or information (including day and time) about which police department was notified by telephone but refused to accept the damage).
9.2.2. If no third parties were harmed by the accident or, in the case of pure material damage, an exchange of data with the harmed third party was possible, the notification to the nearest police department may exceptionally be omitted if only minor paint damage (scratches, etc.) occurred on the vehicle. In such a case, however, the lessee is obliged to report this damage and all details of the accident to DRYVVE ITALIA SRL by submitting an accident report. The accident report must be submitted to DRYVVE ITALIA SRL no later than two days after the accident. It must contain the data of the parties involved (name, date and place of birth and address), any witnesses and the license plates of the vehicles involved.
9.2.3 Without prior consultation with DRYVVE ITALIA SRL, the lessee cannot make any acknowledgement of fault towards third parties. Any damage caused by third-party vehicles will result in a breach of contract and may result in the deposit being retained until all complaints are resolved. In the event of suffered losses, a breach of contract compensation will be deducted from the deposit or charged to the credit/debit card.
9.2.4. However, if the vehicle has been damaged by unknown third parties (parking damage, accident with driver escaping), the lessee must, in any case, even in the case of minor damage, immediately notify the nearest police station and request that the damage be ascertained.
9.2.5. Any intentional or grossly negligent breach of the obligations mentioned in the preceding points shall result in exemption from insurance payment or loss of any (partial) agreed limitation of liability, insofar as such breach influenced the determination of the insured event, the determination or extent of the insurance benefit and/or the determination or extent of the lessee’s obligation to compensate DRYVVE ITALIA SRL for damage excess or occurred intending to influence such performance obligations or of compromising the determination of such circumstances.
9.2.6 The lessee shall be liable to DRYVVE ITALIA SRL for all damage excess
(in particular, necessary and – insofar as it concerns an extrajudicial assertion – also in a reasonable proportion to the right exercised) resulting from information about the accident culpably incorrectly provided by them.
9.3. Theft
9.3.1 In case of theft, the lessee must immediately report it to the nearest police station and deliver to DRYVVE ITALIA SRL a copy of the report, together with the keys and documents of the vehicle. In case of theft of keys and/or documents, the insurance coverage lapses due to improper use.
9.3.2. In case of culpable omission of this obligation, the lessee will be liable for all damage excess and disadvantages arising from DRYVVE ITALIA SRL according to point 9.2.6. Point 9.2.5. applies mutatis mutandis in the case of theft.
- Motor Vehicle Liability Insurance
All rental vehicles are insured against liability per the provisions of law. This liability insurance does not cover damage to the rental vehicle itself, nor are the occupants and the objects transported by them insured by this insurance.
- Responsibility of DRYVVE ITALIA SRL
11.1. DRYVVE ITALIA SRL is liable only in cases of wilful misconduct or gross negligence in the provision of rental services, and in any case, the possible liability of DRYVVE ITALIA SRL in the above-mentioned cases is limited to direct damages suffered by the customer and therefore indirect damages or damages for loss of earnings are excluded.
Any defects in the vehicle will be charged directly by the Customer to the manufacturer, thus exonerating DRYVVE ITALIA SRL from any liability in this regard.
11.2 DRYVVE ITALIA SRL is not responsible for objects brought into the vehicle by the lessee and stolen, damaged or abandoned upon return of the vehicle. This exclusion of liability does not apply in the event of intent or gross negligence on the part of DRYVVE ITALIA SRL or persons whose conduct is attributable to DRYVVE ITALIA SRL per the provisions of the law.
- Lessee’s liability, limitation of liability
12.1. Lessee’s Responsibilities
12.1.1. Unless otherwise expressly agreed in individual cases, the lessee is liable to DRYVVE ITALIA SRL for all damage excess to the vehicle and its equipment or for the loss (theft, etc.) of the vehicle (and its equipment), to the extent that such damage or loss has occurred between the time the lessee took delivery of the vehicle and its delivery. They must return the vehicle in the condition in which they took delivery of it (subject to normal wear and tear for the duration of the rental and the mileage travelled).
12.1.2. Provided that the lessee is not a consumer within the meaning of the Consumer Protection Act, this liability is not related to the lessee’s fault in the damage that has occurred. However, the lessee is not liable to the extent that these damages were caused by DRYVVE ITALIA SRL or by persons whose behaviour is attributable to DRYVVE ITALIA SRL per the statutory provisions or are due to manufacturing defects or natural wear and tear.
12.1.3. The lessee is jointly and severally liable for the actions of the persons to whom they have handed over the vehicle, with or without the consent of DRYVVE ITALIA SRL, as well as for their actions, insofar as such action is related to the provision or use of the vehicle. The lessee is therefore not liable in these cases for damages for which DRYVVE ITALIA SRL is liable. Any (partial) limitation of liability agreed upon following the provisions below will not be effective if the lessee (or a person attributable to them) transfers the vehicle to a third party without declaring this in advance to DRYVVE ITALIA SRL, and damage to the vehicle occurs during this period (without fault of DRYVVE ITALIA SRL).
12.1.4. In any case, the lessee is liable for violations of the provisions of law, in particular traffic and regulatory regulations, committed by themself or by persons for whom they are responsible under the above provisions (for which DRYVVE ITALIA SRL is not liable) during the rental period. The lessee will indemnify and hold harmless DRYVVE ITALIA SRL or the owner of the vehicle from and against all administrative fines, taxes and other costs (any reasonable legal fees) incurred by DRYVVE ITALIA SRL as the owner of the vehicle or by the owner of the vehicle because of such violations. This constitutes a breach of contract. DRYVVE ITALIA SRL will forward the lessee’s data to the authorised authorities in case of inquiries in this regard. As compensation for the above, DRYVVE ITALIA SRL, resulting from the processing of requests sent by authorities to investigate administrative offences and criminal offences committed during the rental period, will invoice the lessee a breach of contract compensation fee for penalties according to the “Cost Table” for each request of the authorities; DRYVVE ITALIA SRL is free to claim further demonstrable damages.
12.1.5. The lessee must observe all relevant regulations and the rights of third parties when driving or parking the vehicle. In particular, the vehicle may not be parked on the private property of third parties without the appropriate permission of authorised persons. If a third party reports violations of this provision, DRYVVE ITALIA SRL will communicate to such third party the name and address of the lessee upon request, so that the lessee can assert any claims in this regard directly against the lessee. If DRYVVE ITALIA SRL or the owner of the vehicle are nevertheless asserted by a third party due to acts or omissions of the lessee (through actions for disturbance of possession or injunctive relief), DRYVVE ITALIA SRL or the owner of the vehicle will announce the dispute to the lessee in these proceedings to allow the lessee to defend themselves against the third party’s claims. If the proceedings reveal that the lessee or the persons for whom they are responsible have behaved negligently, they shall compensate and hold harmless DRYVVE ITALIA SRL or the owner of the vehicle for all damages and disadvantages resulting therefrom (including the costs of the proceedings).
12.2. (Partial) Limitation of Liability
12.2.1. By booking the packages offered by DRYVVE ITALIA SRL and referred to in “Cost Table”, the lessee may limit the liability for damages resulting from accidents and/or theft to the extent provided for in the respective package by paying a special fee to the agreed deductible. In this case, they are only liable for damage excess resulting from traffic accidents and/or theft or intentional damage to the vehicle by third parties, plus a breach of contract fee as per the “Cost Table” and the (partial) limitation of liability agreed, if:
- They or the persons to whom they left the vehicle caused the damage intentionally or through gross negligence, in particular for damage caused intentionally or through gross negligence, which occurred due to operating errors, incorrect refuelling, slipping of the load, braking manoeuvres caused by the lessee, improper use of snow chains or roof racks, improper loading, failure to close covers/windows in rain and wind, failure to observe the maximum height and width of the vehicle (for accesses, bridges, tunnels, etc.) and inadequate vehicle security (vehicle not locked or key left open), etc.;
- The vehicle was driven, with the knowledge and consent of the lessee at the time of the damage, by a person (left with a person) who had not been indicated in advance as the driver by DRYVVE ITALIA SRL.
- The driver of the vehicle did not have a valid driving license at the time of the accident, or the driver’s driving ability was impaired by alcohol, drugs or similar reasons.
- The vehicle was used at the time of the damage in a manner contrary to that provided for in point 7.2.1 of these Conditions.
- The lessee or their passengers cause damage or dirt inside the vehicle (e.g. burns on the seats, etc.), to the extent that this is not a direct consequence of the accident.
- Any of the obligations set out in point 9 of these Conditions (Obligations) have been breached.
- They or the driver to whom they entrusted the vehicle committed an accidental escape, to the extent that the legitimate interests of DRYVVE ITALIA SRL in determining the damage were generally damaged, unless the breach of duty was intentional or grossly negligent.
- The damage did not occur during the agreed rental period (i.e. in particular in the event of delay in returning the vehicle).
- The damage occurred during an unauthorised trip abroad.
12.2.2 If the lessee leaves valuables in the vehicle in such a way that they are visible from the outside, thefts or attempted break-ins are, in any case, considered grossly negligent, so that in this case any agreed (partial) limitation of liability has no effect.
12.2.3. If no (partial) limitation of liability applies, the lessee must compensate DRYVVE ITALIA SRL for all damage excess. In addition, DRYVVE ITALIA SRL is entitled to charge the lessee a breach of contract fee as per the “Cost Table” for each claim in addition to the damage suffered.
- Return of the vehicle
13.1. The lessee is obliged to return the vehicle and the vehicle keys as well as the rented accessories to DRYVVE ITALIA SRL at the end of the rental period on the agreed day, at the agreed time and the agreed return location. If the agreed return location is different from the pick-up location, the lessee will be charged a one-way fee per the “Cost Table”. The vehicle, keys and accessories must be returned in the condition in which they were made available to the lessee at the beginning of the rental period, considering normal wear and tear. If the rental agreement has been amended under point 3.1.2. During the rental period, the lessee is entitled to use the vehicle until the end of the rental period under the amended rental agreement. The rental agreement ends only when the vehicle has been returned to the agreed place and the vehicle keys and other accessories have been handed over to an employee of DRYVVE ITALIA SRL.
13.2. The vehicle must be emptied and cleaned of goods owned by the lessee or by persons attributable to them.
13.3. I agree to return the vehicle clean and accept a cleaning fee if it is not returned clean, both inside and out. I expressly authorise charges to my credit/debit card for this fee, even if the card is not present and after the end of the rental period.
13.4. In the event of returning the vehicle on an earlier date than agreed in the rental agreement, there is no right to a refund of a part of the rental cost.
13.5. When returning the vehicle during opening hours, the vehicle, as well as the rented accessories, are examined for any new damage by a DRYVVE ITALIA SRL employee. DRYVVE ITALIA SRL and the lessee are required to draw up and sign a return report by completing a check-in form. Any new damage will be documented photographically by the DRYVVE ITALIA SRL employee. Upon request of the lessee, a copy of the completed check-in form will be given to them.
If new damage is found and the lessee confirms it by signing the return protocol or the check-in form, they must pay for the damage excess suffered. If possible, the amount of the damage excess suffered will be indicated on the final invoice.
If the lessee refuses to sign the return report despite new damages being found, the procedure indicated in point 13.7 will be followed, nevertheless new damages will be considered as done by the Lessee, and all damage excess will be invoiced immediately.
13.6. If, for reasons for which the lessee is responsible, the vehicle cannot be inspected jointly with the DRYVVE ITALIA SRL employee, the vehicle will be inspected by the DRYVVE ITALIA SRL employee in the absence of the lessee. Failure to perform a joint inspection of the vehicle is noted on the rental agreement or check-in form. If the DRYVVE ITALIA SRL employee finds new damages, DRYVVE ITALIA SRL will have priority per point 13.7.
13.7. DRYVVE ITALIA SRL also offers its lessees the possibility of returning the vehicle outside of normal opening hours. If the vehicle inspection process, valid at the check-in location, cannot be carried out together with an employee of DRYVVE ITALIA SRL or an employee of a third party authorised by DRYVVE ITALIA SRL, the lessees are obliged to indicate all new damages (to the vehicle or accessories rented with it) on the accident report contained in the vehicle documents. The accident report must then be handed over to the authorised employee or placed together with the vehicle keys in the key return box specially provided for this purpose.
In this case, the vehicle remains in the parking lot until the DRYVVE ITALIA SRL station reopens, which immediately performs the vehicle inspection and finalises the rental agreement. As part of the subsequent vehicle inspection, a DRYVVE ITALIA SRL employee creates the return report or check-in form. If damages are found in the responsibility of the lessee, the lessee will be immediately informed, and the costs of the relevant damage excess as specified in the contract will be deducted from the deposit or credit card of the lessee.
The lessee is responsible for all damages that are found after the vehicle is returned until the check-in procedure is completed. The check-in procedure ends with the signature of the return report by both parties. If the return occurs outside of opening hours, the lessee will be responsible until the return report is processed. If, during opening hours, the lessee refuses to sign the return report, they will be fully responsible for any damages found on the vehicle, even if the damage is not caused by the lessee.
13.8. If the vehicle is not returned at the agreed time (late return) and the lessee does not communicate the delay in returning it, DRYVVE ITALIA SRL reserves the right to notify the competent authority.
13.9. In case of late return, the following will apply based on one of the following conditions:
In case of delay up to 59 minutes, DRYVVE ITALIA SRL will not charge the lessee any additional costs or commissions.
If the delay is more than one hour, DRYVVE ITALIA SRL will charge the lessee a supplement equal to 1 (one) day of rental, based on the rate applicable on the return date, multiplied by the number of days of delay, plus fleet management costs as per the “Cost Table”.
13.10. In the event of late return of the vehicle for which the lessee is responsible, any (partial) limitation of liability agreed upon is no longer valid, as the fee paid by the lessee for the limitation of liability only covers the period up to the agreed disposition.
- Final regulation
14.1. DRYVVE ITALIA SRL prepares the final invoice of the rental agreement as soon as possible upon return of the vehicle. If additional costs or fees have been incurred, the lessee will also be charged for these amounts and charged to the payment method chosen during booking. In the final settlement, the advance payment made at the time of booking is considered and deducted from any higher total amount.
14.2. If damages have occurred to the vehicle or the rental accessories, the calculation of which cannot be made immediately after the return of the vehicle, DRYVVE ITALIA SRL will issue the final invoice as soon as possible. The lessee acknowledges that, in this case, the final invoice may be delayed accordingly until the amount of the damage excess has been collected.
14.3. If the car is returned with new damage incurred during the rental period, the Customer agrees that the provided credit/debit card may be charged for the excess amount of repairs and the breach of contract fees outlined in the General Fees.
- 4. Further damages and costs that DRYVVE ITALIA SRL becomes aware of after the final invoice has been issued (e.g. fines for traffic violations) and for which the lessee is responsible will be communicated to the lessee after they have become aware of them. In this case, the lessee undertakes to reimburse DRYVVE ITALIA SRL for the notified damages and costs plus a compensation for contractual breaches as per the “Cost Table” within 14 days and/or by charging the credit card provided at the time of the contract.
- Data protection clause
15.1. DRYVVE ITALIA SRL processes personal data collected directly from lessees, including the data of each registered driver, during the initiation and processing of contracts. This is for processing rentals and requesting payment, verifying identity, for fraud monitoring and further questions before, during and after the termination of the contractual relationship. Further information on data processing is available at www.dryvve.com.
15.2. The name, address and rental data of the lessee will be transmitted by DRYVVE ITALIA SRL to the competent authority in case of justified official requests and to this third party in case of alleged infringement of third-party rights (e.g. in case of disturbance of possession).
- Reservations and online services on the website www.dryvve ITALIA Srl.it
16.1 DRYVVE ITALIA SRL, as provider of the online service for vehicle rental, operates through the digital platform accessible at www.dryvve.com.
For any communication according to Regulation (EU) 2022/2065, including reports or requests for information, you can use the following contact details:
E-mail: info@DRYVVE ITALIA SRL.it
Postal Andress: Via Giuseppe Gioacchino Belli 86 – 00193 Rome
16.2 Illegal content reporting system.
According to art. 16 of the DSA, users and interested third parties can report content deemed to be illicit by sending an email to info@DRYVVE.it
Reports must contain the following minimum information:
- a detailed justification for the alleged unlawfulness of the content.
- the precise URL of the reported content.
- any supporting documentation.
DRYVVE ITALIA SRL reserves the right to request additional information and to remove or block content if deemed to be contrary to the law or these terms.
16.3 Transparency obligations for recommendations and rankings
The visibility of rental offers on the DRYVVE ITALIA SRL website is mainly determined by:
- vehicle availability for the selected location and date.
- rental rate.
- user ratings (if any).
- geographical proximity.
No payment by the vehicle supplier influences the placement of the offers. The main criterion is the relevance to the search parameters entered by the user.
16.4 Obligation to provide reasons for restrictions or removals
In case of suspension, restriction or removal of access to the service (e.g. blocking of a user or refusal of a reservation), DRYVVE ITALIA SRL will provide, without undue delay, a clear justification, indicating:
- the reasons for the decision.
- any contractual provisions or legal provisions.
- information on available remedies.
16.4 Internal complaints system
You may file a complaint against decisions regarding content, access or suspensions within 6 months of notification by writing to: info@DRYVVE.it.
The complaint will be evaluated within 30 days. The user has the right to resort to an independent body for extrajudicial resolution of disputes or to take legal action.
16.5 Obligations to cooperate with the authorities
DRYVVE ITALIA SRL undertakes to cooperate with the competent judicial and administrative authorities per Regulation (EU) 2022/2065, promptly providing the requested information and adopting the necessary measures to combat illicit content and abuse of the service.
16.6 Monitoring and reporting
DRYVVE ITALIA SRL annually draws up a report containing:
- the number of reports received, and the contents removed.
- Actions taken following decisions on reports.
- the number of complaints filed and their resolution.
- Applicable law and jurisdiction, other
17.1. This contract is subject to Italian law.
17.2. The only court with exclusive jurisdiction to decide any dispute arising from this contract is the Court of Turin.
17.3. Verbal collateral agreements do not exist or expire upon signing the contract. Changes, including those to this provision, must be made in writing.
17.4 Should any provision of the rental agreement or these General Conditions be or become invalid, this shall not affect the validity of the remaining provisions.
17.5 The Customer declares that they have read the “Privacy Information”.
17.6 This Agreement consists of [9 pages plus attachments] and is deemed to be finalised either by handwritten signature or by digital or electronic signature.
On this point the other general conditions seem more detailed (evaluate). Page 1
General terms and conditions
PREAMBLE
These General Terms and Conditions (T&Cs) apply to all leases concluded between the lessor,
RELEASE ZRT (hereinafter: RELEASE)
Address: 1054 BUDAPEST, ZOLTÁN UTCA 8. 2. EM 2
(HUNGARY)
VAT: HU11696182
Tel: +36 29 55 33 30
+36 30 50 333 05
E-Mail: info@dryyve.hu
and the respective lessee. These T&Cs are therefore an integral part of the rental agreement concluded between RELEASE on the one hand and the lessee on the other.
- Lessee/Driver
1.1. Vehicle lessee
A valid rental agreement may be concluded with a legal person represented by the authorised representative, or with a natural person, provided that this individual is legally competent, has the means of payment accepted by RELEASE and provides the following valid documents or information:
- Valid passport or identity card;
- A driving licence valid in Hungary in Latin script or a European or International driving licence in conjunction with a valid national driving licence; and
- details of their current place of residence.
1.2. Driver
1.2.1. Only persons who are
- expressly registered as a driver with their complete data in the rental agreement may drive the vehicle. These are the lessee and, if applicable, other registered drivers. The lessee is obliged to provide the name and address of all other drivers, unless authorised differently but always with the presence of the contractual party.
- have a valid driving licence within the meaning of point 1.1. and valid identity documents, which must be presented at the latest when the vehicle is taken over, and
- must be of theminimum age required.
1.2.2. Drivers of all categories of vehicles must be at least 18 years of age. If the driver or one of the authorised drivers is a person who is between 18 and 25 years old at the time of the rental (so-called young driver), a young driver additional fee according to Appendix 1 applies per rental day and per young driver.
1.2.3. The vehicle may only be driven by the lessee. If, on the other hand, another person is to be the driver of the vehicle or, in addition to the lessee, is to be entitled to drive the rented vehicle, this must be expressly agreed with RELEASE. In this case, an additional driver fee per day and per additional driver in accordance with Appendix 1 shall apply. If the additional driver is a young driver within the meaning of point 1.2.2., only the young driver additional fee per day shall apply. The driver, who is not also the lessee, must meet the requirements set out in point 1.2.1.
1.2.4. Persons who are not expressly listed as authorised drivers in the rental agreement may not drive the rented vehicle. Nor are any persons who are unable to present the documents referred to in point 1.1. at the time of rental. An unauthorised driver does not benefit from a (partial) liability reduction granted to the lessee. If the lessee allows an unauthorised driver to drive a vehicle, this constitutes a breach of contract which shall result in the lessee being liable for any damage caused by the unauthorised driver. In this case, the lessee and unauthorised driver are jointly liable.
- Reservations/bookings, prepaid bookings
2.1. If a lessee books a vehicle (e.g. by telephone or Internet), this is only an offer to conclude a contract addressed to RELEASE. Bookings made in this way are not binding with RELEASE and therefore do not constitute conclusion of a contract.
2.2. The contract between RELEASE and the lessee only comes into effect upon the transmission by RELEASE of a booking confirmation, in which all essential data on the rental, the booked vehicle class as well as any packages and accessories also booked are summarised to the lessee. Upon conclusion of the contract, the lessee expressly and irrevocably authorises RELEASE to collect all costs in connection with the rental via the means of payment chosen by them.
2.3. If the lessee books the vehicle at a distance via an intermediary or an intermediary platform, the contract is concluded upon transmission of a booking confirmation by the intermediary to the lessee. It should be noted that in the case of bookings made in this way, the lessee cannot also book the (partial) liability reduction or other accessories. If desired, this must be booked in advance directly with RELEASE. If the accessories are not booked in advance, RELEASE cannot guarantee that the desired accessories will actually still be available when the vehicle is taken over. Any accessories not booked in advance and not available on the day the vehicle is taken over shall not entitle the lessee to refuse to take over the vehicle.
2.4. If the lessee personally visits the premises of RELEASE, the contract is concluded with the signing of the rental agreement by both parties. Upon conclusion of the contract, the lessee expressly and irrevocably authorises RELEASE to collect all costs in connection with the rental via the means of payment chosen by them.
2.5. Reservations are only binding for vehicle categories, but not for specific vehicle types or brands. RELEASE is entitled to provide a vehicle of a higher vehicle category instead of a vehicle of the reserved vehicle category (but at the originally agreed rental price). In the event that no vehicle of the reserved vehicle class is available, the lessee is entitled to refuse to accept the vehicle without stating reasons and without incurring any costs.
2.6. Booked vehicles are kept ready for the lessee at the agreed pick-up station. If the lessee fails to pick up the vehicle at the agreed time (no-show), the booked vehicle will be kept ready until the closing time of the pick-up station on the day of the agreed pick-up (tolerance period). After the expiry of the tolerance period, RELEASE will cancel the reservation and charge the lessee for a full rental day plus a no-show fee in accordance with Annex 1. If the booking was made at the prepaid rate, the lessee will be refunded any resulting difference in his favour.
2.7. It is stated that the consumer is not entitled to a general right of withdrawal under the FAGG for rental contracts within the meaning of § 18 (1) (10) of the FAGG.
- Modification and cancellation of the booking
3.1. Modification of the booking
3.1.1. Before the start of the rental period, the lessee can change the booking free of charge, subject to availability, via the hotline +36 29 55 33 30 or by e-mail info@dryyve.hu. However, as a result of the tariff adjustments, it may be possible that new rental prices apply to the changed booking. A refund of any advance rental payment already paid/refund of any difference will also not be made in the event of a rebooking.
3.1.2. The lessee must contact RELEASE by telephone under the number +36 29 55 33 30 in order to change the content of the contract during the rental period, in particular during the agreed rental period or at the agreed place of return.
Changes to the booking conditions are only possible with the consent of RELEASE and may result in changes to the originally agreed rental payment. No fees will be charged to the lessee for the administrative expenses associated with the booking change.
3.2. Cancellation
3.2.1. The lessee can cancel the booking free of charge, provided he informs RELEASE at least 24 hours before the agreed start of the rental period.
3.2.2. If, on the other hand, the lessee cancels the booking less than 24 hours before the start of the rental period, a full rental day plus alate cancellation fee will be charged in accordance with Appendix 1. If the booking was made at the prepaid rate, the lessee will be refunded any resulting difference in his favour.
3.2.3. Cancellations can be made by e-mail at info@usave.hu.
- Rental payment and deposit
4.1. Rental payment
4.1.1. The rental payment is agreed in the rental agreement and is based on the price valid at the time of booking according to the price list or at the time of a later change of the booking, plus any packages, (partial) liability reductions and/or accessories. If the content of the contract is changed during the rental period, reference is made to point 3.1.2.
4.1.2. The rental does not include fuel costs, service charges and delivery and collection costs. Special prices and discounts apply only in the event of timely and complete payment. In the event of culpably late payment, any discounts granted will be charged against the current price list.
4.2. Deposit
4.2.1. In addition to the rental payment, the lessee is obliged to provide a deposit at the beginning of the rental period as security for the fulfilment of his obligations. The amount of the deposit to be paid in each case can be found in Annex 1.
4.2.2. If the lessee uses a credit card as a means of payment, the deposit amount is collected in the form of a prior approval/authorisation by his bank. The deposit amount is thus reserved on the credit card at the time of conclusion of the contract and debited only in the event of the necessary use of the same. A deposit in cash is not possible.
4.2.3. RELEASE is entitled to cover existing and due outstanding claims from the rental agreement after its due date from this deposit. This applies in particular to claims of RELEASE against the lessee for damages that fall within his area of responsibility.
4.2.4. If the lessee has duly returned the rented vehicle and has fulfilled all his payment obligations resulting from the rental agreement (this includes, in addition to the rental, any additional costs and fees as well as claims for damages that fall within the lessee’s area of responsibility), the deposit will be released by RELEASE to the lessee’s credit card institution after the final settlement of the rental agreement. RELEASE is not responsible for the duration of the processing by the bank or credit card institution responsible for the lessee’s account.
- Payment terms, due date, default interest
5.1. The rental payment plus other agreed fees, such as for
(partial) liability restrictions, accessories, airport fees, etc. and the value added tax in the applicable statutory amount, must be paid in advance and in full for the entire agreed rental period. No refunds will be made in the event of delayed vehicle collection or early return. The rental is due for payment at the beginning of the rental period, whereby for bookings at the prepaid rate, the due date shall be the end of the booking.
5.2. Unless otherwise agreed, the rental payment, all other agreed fees and the deposit will be settled via the lessee’s means of payment. The lessee must ensure that such a settlement is possible (due to appropriate account coverage). If this is not the case, the lessee shall be liable to RELEASE for all additional costs incurred as a result (in particular, chargeback fees, default interest, etc.). If it is not possible to settle the lessee’s payment, RELEASE is entitled to terminate the tenancy with immediate effect.
5.3. If further costs or fees are incurred during the rental period, these will be invoiced to the lessee as part of the final invoice (see point 14), provided that they can already be calculated at this time.
5.4. In the event of late payment caused by the lessee – with regard to the rental or with regard to other (compensation) claims resulting from the rental – default interest of 12% per annum shall apply (if the lessee is a consumer within the meaning of 4% per annum). For reminders, additional reminder fees are charged per reminder according to Annex 1 .
- Takeover of the vehicle by the lessee
6.1. On the part of RELEASE, the vehicle of the booked vehicle category is kept ready for collection by the lessee at the agreed pick-up station during opening hours.
Pickups outside of opening hours must be arranged with RELEASE. For agreed pickups between 20:00 and 08:00, there is an out-of-hours fee according to Appendix 1.
6.2. The vehicle is handed over to the lessee with a full fuel tank. In return, the lessee must also return the vehicle with a full fuel tank upon termination of the lease. If the vehicle is not returned fully refuelled, the refuelling will be carried out by RELEASE ‘s own employees and the lessee will be charged for the fuel costs actually incurred and a service surcharge for the refuelling within the meaning of Annex 1.
If the vehicle is not fully refuelled at the time of handover, the fuel tank level must be noted in the check-out form or on the rental agreement and the lessee must return the vehicle with the same fuel level as at the time of handover.
6.3. When the vehicle is taken over, the vehicle is inspected by the lessee together with an employee of RELEASE. Any damage or non-full fuel tank must be noted in the check-out form, which must be signed by the lessee and the employee of RELEASE, unless these are already noted on the rental agreement. Damage not noted in the check-out form signed by both parties and found on returning the vehicle shall be deemed to have been caused by the lessee, unless he proves otherwise (this reversal of the burden of proof shall not apply if the lessee has not paid the consumer within the meaning of Consumer Protection Act). This also applies to defects or damage to the accessories booked.
- Obligations of the lessee, use of the vehicle
7.1. Obligations of the lessee
7.1.1. The lessee is obliged to treat the vehicle with care. He must observe all relevant regulations for the use of such a vehicle (in particular the Motor Vehicle Act and the Road Traffic Regulations) and check regularly during the rental period whether the vehicle is still in an operational and safe condition. Before the start of the journey, the lessee must inform himself about the correct operation of the vehicle by means of the operating manual in the vehicle and comply with the relevant regulations and recommendations (in particular regular testing of the adequate level of engine oil, coolant, tyre pressure and other equipment).
7.1.2. For vehicles with an AdBlue®-Tank, the lessee must ensure that the AdBlue®-Tank is always adequately filled. The lessee and his vicarious agents are liable without limitation for violations of the above obligation committed during the rental period; the lessee indemnifies RELEASE from all claims asserted by authorities or other third parties against RELEASE for failure to refuel the AdBlue®-Tank, in particular from administrative penalties. If the lessee is a consumer within the meaning of the Consumer Protection Act, he is liable under this provision only in the event of alleged fault.
7.1.3. The lessee is obliged to return the vehicle, the vehicle keys and the accessories at the end of the rental period on the agreed day, at the agreed time and at the agreed place of return. The vehicle, keys and accessories must be returned in the condition in which RELEASE provided them upon rental, taking into account ordinary wear and tear. If the lessee does not return the vehicle as stated above, RELEASE shall take precedence within the meaning of points 13.4. to 13.6. of these terms and conditions.
7.1.4. The lessee is liable for all fees, toll costs and (traffic) penalties incurred in connection with the use of the vehicle, for which RELEASE or the vehicle owner is held liable and insofar as these are the responsibility of the lessee/driver. The relevant penalty and administration fees undersigned in the contract will be deducted from the deposit or the credit card of the lessee.
7.1.5. The lessee/driver is obliged to ensure that the luggage or goods transported in the vehicle are secured in such a way that no damage to the vehicle is caused and this does not pose a risk to the passengers. The applicable legal regulations for securing loads in accordance with statutory provisions must be observed.
7.1.6. The lessee/driver may not drive the vehicle if his ability to drive is impaired, in particular by the influence of alcohol, medication, drugs, illness or fatigue.
7.1.7. The lessee/driver is liable for any damage caused by incorrect refuelling, in particular for the necessary costs of towing the vehicle and/or repairing the damage.
7.1.8. Smoking is strictly prohibited in the vehicles. In the event of an infringement, RELEASE is entitled to claim special cleaning costs from the lessee/driver in accordance with Annex 1.
7.2. Use of the vehicle
7.2.1. The vehicle may only be used in public road traffic (including paved private roads and parking spaces), but not for driving school exercises. Furthermore, the vehicle may not be used:
- for motor sports purposes, in particular driving events where it is important to achieve a maximum speed, or for the corresponding practice runs;
- for vehicle testing or driving safety training;
- for the carriage of passengers for hire or reward or for driving school purposes or as part of driving licence training;
- for re-letting;
- to pull or push other vehicles. Nor may the vehicle be used to tow a trailer, unless the hired vehicle is fitted with a trailer coupling and the maximum authorised weight recorded in the vehicle documents is not exceeded;
- for the commission of criminal offences, even if they are punishable only under the law of the place of the offence;
- for the carriage of highly flammable, toxic or otherwise dangerous substances;
- for journeys away from paved (asphalted, concrete, paved or similar (compacted) pavement) roads.
7.2.2. In the event of a breach of the above-mentioned obligations (points 7.1.6. and 7.2.1.), RELEASE reserves the right to declare the premature termination of the rental agreement and to demand the immediate return of the vehicle and, if necessary, to assert claims for damages. This applies in particular to damage to the vehicle caused by the lessee, as a result of which further use of the vehicle is not possible. The lessee is liable to RELEASE for all consequences arising from the culpable violation of the above-mentioned obligations by him or the driver. Any (partial) limitation of liability agreed upon shall be ineffective in the event of such violations.
- Trips abroad
8.1. The lessee may leave the territory of the Hungary with the vehicle, only upon paying a Cross border fee to cover the related costs. The lessee is aware of a security GPS locator system installed in the rented vehicle, which monitors the vehicle’s position at any time. The GPS locator will send immediately a signal upon entering any country, and RELEASE will invoice immediately the relevant fee as stated in Annex 1.
8.2. With the payment of the Cross border fee in accordance with Annex 1, the journey is permitted in all countries of the European Union, as well as Switzerland, the Principality of Liechtenstein, San Marino, and Monaco.
8.3. In order to control theft of vehicles, all travel to countries which are not listed in point 8.2. is prohibited. If the vehicle will be notified of unauthorized crossing in non-permitted countries, RELEASE will report immediately to the competent authorities that the vehicle is in process to be stolen, consequently the theft procedure will be started. The same applies in case of disconnection of the GPS Locator. If the removal is done by the Lessee, and not for theft, a penalty double the cross border fee will be invoiced and taken from the deposit.
- Procedure in the event of breakdowns, procedure in the event of a traffic accident, theft
9.1. Procedure in the event of breakdowns
9.1.1. During the rental period, the lessee must pay attention to any illuminated warning lights on the vehicle display and, when they are illuminated, check whether it is possible to continue driving (even to the nearest possible garage). He must immediately take all necessary measures that are listed in the operating instructions. If the operating instructions for this type of warning light do not recommend continuing the journey, the lessee must stop the vehicle immediately and abort the journey.
9.1.2. In case of doubt, the lessee must contact the technical team of the respective vehicle manufacturer and RELEASE.
In case of vehicle technical breakdowns, the following Road Assistance offices can be contacted by phone:
Suzuki: Hungary +3680990234 – Austria +431213256206 – From Abroad +431525036548
Citroen: Hungary +3613484888 / +3680200 880 – Austria 0800220234 – From Abroad +4312726979
Opel: Hungary +3613451760 / +3680200940 – Austria 0800208380 – From Abroad +4312511919394
Volkswagen: Hungary +3613451776 +3680204143 – Austria 0186666 – From Abroad +43186666
Toyota: Hungary +3614584446 +3680201294 – Austria 0800/208100 / Hybrid 0800/2141660 – From Abroad +43131389101 / Hybrid +4312141660
Dryyve Offices Austria: 8:00 – 23:00, +431700736540 / Hungary: 8:00 – 23:00, +3629553330
9.1.3. The lessee is liable to RELEASE for all damages resulting from the culpable violation of the above obligations. He is also liable for all costs arising from self-inflicted breakdowns. In the event of such breaches of contract, any agreed (partial) limitation of liability shall not apply.
9.2. Procedure in the event of a traffic accident
9.2.1. After an accident, theft, fire or wildlife damage, the lessee must immediately notify the police. Even in the case of purely material damage, the nearest police department must be requested to record the accident report. If the police refuse to accept the accident, the lessee must prove this to the lessor in a suitable form (e.g. written confirmation from the police or information (including day and time) as to which police department has been notified by telephone, but has refused to accept the damage).
9.2.2. If no third party has been damaged by the accident or – in the case of pure property damage – a data exchange could take place with the damaged third party, the communication of the next police department can exceptionally be omitted if only minor paint damage (scratches, etc.) has occurred on the vehicle. In such a case, however, the lessee is obliged to report this damage and all details of the incident to RELEASE, submitting an accident report. The accident report must be submitted to RELEASE no later than two days after the incident. It must contain the data of the parties involved (in particular name, date and place of birth and address), any witnesses and the registration plates of the vehicles involved.
9.2.3. Without prior consultation with RELEASE, the lessee may not make any acknowledgement of fault vis-à-vis third parties.
9.2.4. However, if the vehicle has been damaged by unknown third parties (parking damage, accident with hit-and-run), the lessee must in any case, even in the event of minor damage, immediately notify the nearest police station and request that the damage be recorded.
9.2.5. Any intentional or grossly negligent violation of the obligations mentioned in the above points leads to the exemption from payment of the insurance or the loss of any agreed
(partial) limitation of liability, insofar as this violation has had an influence on the determination of the insured event, the determination or scope of the insurance benefit and/or the determination or scope of the lessee’s obligation to pay damages to RELEASE or has occurred with the intention of influencing these performance obligations or impairing the determination of these circumstances.
9.2.6. The lessee is liable to RELEASE for all damages
(in particular, necessary and – insofar as this is an out-of-court assertion – also in a reasonable proportion to the claim operated) resulting from information about the accident culpably incorrectly made by him.
9.3. Theft
9.3.1. In the event of theft, the lessee must report this immediately to the nearest police station and hand RELEASE a copy of the notification together with the vehicle keys and documents, if these have not been stolen.
9.3.2. In the event of culpable omission of this obligation, the lessee shall be liable for all resulting disadvantages and disadvantages incurred by RELEASE within the meaning of point 9.2.6. Point 9.2.5. shall apply mutatis mutandis in the event of theft.
- Motor vehicle liability insurance
All rental vehicles are insured against liability in accordance with the statutory provisions. Damage to the rental vehicle itself is not covered by this liability insurance; nor are the occupants and objects carried by them insured by this insurance.
- Liability of RELEASE
11.1. RELEASE is liable in cases of its own intent or gross negligence as well as for personal injury. The claim for damages due to breach of essential contractual obligations is limited to the foreseeable damage typical of the contract (this limitation of liability applies in the event that the lessee is a consumer within the meaning of Consumer protection law, only in the case of damage caused by RELEASE or persons whose behaviour is attributable to RELEASE). Liability of RELEASE for lost profits is excluded (this limitation of liability applies in the event that the lessee is a consumer within the meaning of the Consumer Protection Act, only in the case of damage caused by RELEASE or persons whose behaviour is attributable to RELEASE).
11.2 RELEASE is not liable for items that are brought into the vehicle by the lessee and stolen, damaged or left behind when the vehicle is returned. This exclusion of liability does not apply in the event of intent or gross negligence on the part of RELEASE or persons whose conduct is attributable to RELEASE in accordance with the statutory provisions.
- Liability of the lessee, limitation of liability
12.1. Liability of the lessee
12.1.1. Unless expressly agreed otherwise in individual cases, the lessee is liable to RELEASE for all damage to the vehicle and its equipment or for the loss (theft, etc.) of the vehicle (and its equipment), insofar as these damages or the loss occurred between the takeover of the vehicle by him and the provision of the same. He must return the vehicle in the condition in which he has taken it over (subject to normal wear and tear for the duration of the rental and the mileage travelled).
12.1.2. Provided the lessee is not a consumer within the meaning of the Consumer Protection Act, this liability is not tied to the fault of the lessee in the damage that has occurred. However, the lessee is not liable insofar as these damages were caused by RELEASE or by persons whose behaviour is attributable to RELEASE in accordance with the statutory provisions, or are due to manufacturing defects or natural wear and tear.
12.1.3. The lessee is jointly liable for the actions of persons to whom he has given the vehicle – with or without the consent of RELEASE – as well as for his own actions, insofar as this action is related to the provision or use of the vehicle. The lessee is therefore not liable in these cases, in particular for damages for which RELEASE is responsible. Any (partial) limitation of liability agreed within the meaning of the provisions below shall not be effective if the lessee (or a person attributable to him) transfers the vehicle to a third party without declaring it in advance to RELEASE and damage to the vehicle occurs during this time (without the fault of RELEASE).
12.1.4. In any case, the lessee is liable for violations of statutory provisions, in particular traffic and regulatory regulations, committed by himself or by persons for whom he is responsible within the meaning of the above provisions (for which RELEASE is not responsible) during the rental period. The lessee shall indemnify and hold blameless RELEASE or the vehicle owner from and against all administrative penalties, fees and other costs (in particular any reasonable legal costs) incurred by RELEASE as the owner of the vehicle or by the vehicle owner as a result of such violations. RELEASE will pass on the data of the lessee to the authorised authorities in the event of requests for information in this regard. As compensation for the administrative burden of RELEASE arising from the processing of inquiries sent to it by the authorities to investigate administrative offences and criminal offences committed during the rental period, RELEASE receives a processing fee for penalties according to Annex 1 from the lessee for each inquiry by the authorities; RELEASE is free to claim further demonstrable damage.
12.1.5. The lessee must observe all relevant regulations and the rights of third parties when driving or parking the vehicle. In particular, the vehicle may not be parked on the private property of third parties without the appropriate permission of authorised persons. If violations of this provision are alleged by a third party, RELEASE will inform this third party of the name and address of the lessee upon request, so that the same can assert any claims in this regard directly against the lessee. If RELEASE or the vehicle owner is nevertheless asserted by a third party due to acts or omissions of the lessee (in particular by way of actions for disturbance of possession or injunctive relief), RELEASE or the vehicle owner will announce the dispute to the lessee in these proceedings in order to give the lessee the opportunity to defend against the claims of the third party. If it emerges from the proceedings that there was culpable conduct on the part of the lessee or persons for whom he is responsible, he must indemnify and hold RELEASE or the vehicle owner harmless with regard to all damages and disadvantages arising therefrom (including the costs of the proceedings).
12.2. (Partial) limitation of liability
12.2.1. By booking the packages offered by RELEASE and referred to in Annex 1, the lessee may limit the liability for damage resulting from accidents and/or thefts to the extent provided for in the respective package by paying a special fee to the agreed deductible. In this case, he is only liable for damage resulting from traffic accidents and/or theft or wilful damage to the vehicle by third parties, beyond the agreed (partial)limitation of liability, if:
- he or persons to whom he has left the vehicle have caused the damage by intent or gross negligence, in particular for damage caused by intent or gross negligence, which has occurred due to operating errors, misfuelling, slipping of cargo, braking manoeuvres caused by the lessee, improper handling of snow chains or luggage carriers, improper loading, failure to close covers/windows in rain and wind, failure to observe the maximum clearance height and width of the vehicle (for entrances, bridges, tunnels, etc.) and inadequate vehicle security (unlocked vehicle or leaving the key unhidden), etc.;
- the vehicle was driven with the knowledge and consent of the lessee at the time of damage by a person (left to a person) who was not named in advance as a driver to RELEASE;
- the driver of the vehicle did not have a valid driving licence at the time of the accident or the ability of the driver to drive was impaired by alcohol, drugs or for similar reasons;
- the vehicle has been used at the time of damage contrary to the provisions of point 7.2.1 of these Conditions;
- the lessee or his passengers cause damage to or soiling of the interior of the vehicle (such as burn holes in the seats, etc.), insofar as these do not constitute direct consequences of the accident;
- any of the obligations referred to in point 9 of these Conditions (Obligations) have been breached;
- he or the driver to whom he has given the vehicle has committed an accidental escape, insofar as the legitimate interests of RELEASE in the determination of the damage were generally affected, unless the breach of duty was not intentional or grossly negligent;
- the damage has not occurred during the agreed rental contract period (i.e. in particular in the event of a delay in the return of the vehicle);
- the damage has arisen during an unauthorised trip abroad.
12.2.2. If the lessee leaves valuables in the vehicle in such a way that they are visible from the outside, thefts or burglary attempts are in any case considered to be grossly negligent, so that any agreed (partial) limitation of liability does not take effect in this case.
12.2.3. If no (partial) limitation of liability applies, the lessee must compensate RELEASE for all damages. In addition, RELEASE is entitled to charge the lessee a damage processing fee in accordance with Annex 1 for each claim in addition to the damage incurred.
- Return of the vehicle
13.1. The lessee is obliged to return the vehicle and the vehicle keys as well as the rented accessories to RELEASE at the end of the rental period on the agreed day, at the agreed time and at the agreed return location. If the agreed place of return is abroad, the lessee will be charged a one-way fee in accordance with Annex 1. The vehicle, keys and accessories must be returned in the condition in which they were made available to the lessee at the beginning of the rental period, taking into account ordinary wear and tear. If the rental agreement has been amended within the meaning of point 3.1.2. during the rental period, the lessee is entitled to use the vehicle until the end of the rental period according to the amended rental agreement. The rental agreement only ends when the vehicle has been returned to the agreed location and the vehicle keys and other accessories have been handed over to an RELEASE employee.
13.2. The vehicle must be cleared and cleaned of the lessee’s own property or that of persons attributable to him.
13.3. In the event of the return of the vehicle at an earlier date than agreed in the rental agreement, there is no entitlement to reimbursement of part of the rental costs.
13.4. When returning the vehicle during opening hours, the vehicle as well as the rented accessories are examined for any new damage by an RELEASE employee. RELEASE and the lessee are obliged to draw up and sign a return report by filling out a check-in form. Any new damage will be documented photographically by the employee of RELEASE. At the request of the lessee, a copy of the completed check-in form will be handed over to him.
If new damage is found, and the lessee confirms this by signing the return protocol or the check-in form, he must pay for the damage incurred. If possible, the amount of the damage incurred will be shown in the final invoice.
If the lessee refuses to sign the return protocol despite new damage being discovered, the procedure set out in point 13.6 will be followed.
13.5. If, for reasons for which the lessee is responsible, the vehicle cannot be inspected jointly with the RELEASE employee, the vehicle will be inspected by the RELEASE employee in the absence of the lessee. Non-performance of a joint vehicle inspection is noted on the rental contract or on the check-in form. Should the RELEASE employee detect new damage, RELEASE shall take precedence within the meaning of point 13.6.
13.6. RELEASE also offers its lessees the option of returning the vehicle outside regular opening hours. Since in this case the inspection of the vehicle cannot be carried out together with an RELEASE employee, the lessee is obliged to indicate all new damage (to the vehicle or to the accessories rented with it) on the accident report contained in the vehicle documents. The accident report must then be inserted together with the vehicle keys into the key return box specially provided for this purpose.
In this case, the vehicle remains in the parking lot until the RELEASE station opens again, which immediately carries out the inspection of the vehicle and finalises the rental contract. As part of the subsequent vehicle inspection, an RELEASE employee creates the return report or the check-in form. If any damage is found in the area of responsibility of the lessee, the lessee will be informed immediately, and the relevant damage costs undersigned in the contract will be deducted from the deposit or the credit card of the lessee.
The lessee is responsible for all damages that will be found after the return of the vehicle until the check in procedure has been completed. The check in procedure ends with signing of the return report by both parties. If the return will happen out of opening hours, the lessee will be responsible up until the return report is being processed. If during opening hours, the lessee refuses to sign the return report, he will be responsible in full for any damages that are found on the vehicle.
13.7. In the event when the vehicle is not returned at the agreed time (late return), and the lessee also does not announce the late return, RELEASE reserves the right to notify the competent authority.
13.8. In the event of late return, the following shall apply under one of the following conditions:
In the event of a delay of up to 60 minutes, RELEASE will not charge the lessee any additional costs or fees.
If the delay is more than one, but not more than two hours, RELEASE will charge the lessee a late return fee in accordance with Appendix 1, plus an administrative processing fee.
If the lessee is more than two hours late in returning the vehicle, RELEASE will charge him a daily late fee in accordance with Annex 1 for this and for each additional day of delay commenced (which depends on the contractually agreed time of return) – plus an administrative processing fee. RELEASE reserves the right to claim further damages.
13.9. In the event of a delayed return of the vehicle for which the lessee is responsible, any agreed
(partial) limitation of liability no longer applies, since the fee paid by the lessee for the limitation of liability only covers the period up to the agreed provision.
- Final settlement
14.1. RELEASE prepares the final invoice of the rental agreement at the earliest when the vehicle is returned. If additional costs or fees have been incurred, the lessee will also be charged these amounts and debited from his chosen payment method during the booking. In the final settlement, the advance payment made at the time of booking is taken into account and deducted from any higher total amount.
14.2. If damage has occurred to the vehicle or the rented accessories, the calculation of which cannot be made immediately after the vehicle has been returned, RELEASE will issue the final invoice as soon as possible. The lessee acknowledges that in this case the final invoice may be delayed accordingly until the amount of the damage has been collected.
14.3. Further damages and costs that RELEASE becomes aware of after the final invoice has been made (e.g. traffic penalties) and for which the lessee is responsible, will be communicated to the lessee after they become known. In this case, the lessee undertakes to reimburse RELEASE for the notified damages and costs plus a processing fee in accordance with Annex 1 within 14 days.
- Data protection clause
15.1. RELEASE processes personal data collected directly from lessees, including the data of each registered driver, in the course of initiating and processing contracts. This is for the purpose of processing the tenancies and the payment claim, checking the identity, for fraud monitoring and for further questions before, during and after termination of the contractual relationship. Further information on the processing of data is available on https://dryyve.hu
15.2. The name, address and rental data of the lessee will be transmitted by RELEASE to the respective authority in the event of justified official inquiries, and to this third party in the event of an alleged violation of the rights of third parties (e.g. in the event of a disturbance of possession).
- Applicable law and jurisdiction, Other
16.1. This contract is subject to Hungarian law to the exclusion of its international referral standards. This does not affect the obligation of the lessee to comply with the applicable local law when travelling abroad.
16.2. The sole place of jurisdiction is the competent court for Budapest, Inner City. If the lessee is a consumer within the meaning of § 14 of the Consumer Protection Act, the place of jurisdiction is the court responsible for the lessee’s place of residence. The lessee may bring actions against RELEASE but also in the aforementioned court.
16.3. Offsetting against claims of RELEASE is only permitted with undisputed claims recognised by RELEASE or legally established.
16.4. Where personal expressions are used in these Terms and Conditions, they shall apply equally to men and women.
16.5. Verbal collateral agreements do not exist or expire with the signing of the contract. Changes, including to this provision, must be made in writing.
16.6. Should any provision of the rental agreement or these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.
General Terms and Conditions
These General Terms and Conditions govern the rental of vehicles by Eight Car in Morocco. By entering into a rental agreement, the Vehicle Renter acknowledges having read, understood, and accepted all conditions herein, forming a legally binding contract between the renter and Eight Car.
1. Preamble
This document sets forth the terms, conditions, rights, and obligations related to the rental of vehicles provided by Eight Car. These conditions apply to all rentals and reservations made by the Vehicle Renter and ensure that both parties understand their responsibilities under Moroccan law.
2. Renter/Driver
Vehicle Renter
The Vehicle Renter is the individual or legal entity entering into a contract with Eight Car. The Vehicle Renter must provide accurate personal details, a valid identification document, passport, and a valid driving license minimum two years as required. The Vehicle Renter is responsible for fulfilling all contractual obligations and will be held liable for any breach of these terms.
Driver
The Driver is the person authorized to operate the rented vehicle. The Driver must possess a valid driving license, meet the minimum age requirement specified by Eight Car, and adhere to all local traffic laws and regulations. If the Vehicle Renter is not the Driver, written consent and supplementary documentation may be required.
3. Reservations/Bookings, Prepaid Bookings
Reservations may be made online, by telephone, or in person at our rental offices. A reservation is confirmed only upon receipt of a valid payment or deposit as outlined in the booking confirmation. For prepaid bookings, the full rental amount must be received at the time of reservation, and refunds—if applicable—will adhere to the cancellation policy set forth herein.
4. Modification and Cancellation of the Booking
Modification of the Booking
Any request to modify the reservation—including changes to rental dates, vehicle type, or pickup location—must be submitted in writing and is subject to vehicle availability. Modifications may result in additional charges and will be processed at the sole discretion of Eight Car.
Cancellation
Cancellation requests must be submitted in writing. Depending on the booking terms, a cancellation fee may apply. For prepaid bookings, refunds will be processed according to the cancellation policy detailed in the booking confirmation, which may include non-refundable amounts.
5. Rental Payment and Deposit
Rental Payment
The rental fee is payable in full prior to or at the time of vehicle pickup unless otherwise agreed. Payment can be made via credit card, debit card, or any other approved method. All fees are subject to applicable taxes and additional surcharges.
Deposit
A security deposit is required upon vehicle pickup. This deposit, held on the renter’s credit card or collected in cash (If the customer agrees to pay for insurance with us), serves as a guarantee against any damage, traffic fines, or additional charges incurred during the rental period. The deposit will be refunded in full upon the satisfactory return of the vehicle, subject to any necessary deductions for repairs or extra charges.
6. Payment Terms, Due Date, Default Interest
All rental payments are due on or before the commencement date of the rental period. In the event of a delayed or missed payment, default interest will accrue at the rate specified in the booking confirmation. Eight Car reserves the right to withhold the delivery of the vehicle until all outstanding amounts are paid.
7. Takeover of the Vehicle by the Renter
At the time of vehicle takeover, the Vehicle Renter is required to inspect the vehicle thoroughly—both externally and internally. Any existing damage must be documented on the provided checklist and reported immediately. This inspection report will serve as evidence of the vehicle’s condition at the time of rental, and any unrecorded damage discovered later may be charged to the renter.
8. Obligations of the Renter, Use of the Vehicle
Obligations of the Renter
The Vehicle Renter agrees to operate the vehicle responsibly and in strict compliance with all traffic and safety regulations. The renter shall not use the vehicle for any unlawful activities and is responsible for maintaining its cleanliness and overall condition during the rental period , We request that no animals be transported in our vehicle.
Use of the Vehicle
The rented vehicle is to be used solely for personal or approved business transportation. Any use beyond the agreed terms, including commercial use or off-road driving, is prohibited unless explicit, prior written consent is obtained from Eight Car. Unauthorized drivers are not permitted to operate the vehicle.
9. Trips Abroad
The option for the Vehicle Renter to take the vehicle outside the borders of Morocco is not available in our company.
10. Procedure in the Event of Breakdowns, Traffic Accidents, and Theft
Procedure in the Event of Breakdowns
In the case of a mechanical breakdown, the Vehicle Renter must immediately contact Eight Cars roadside assistance using the provided contact details. If available, a replacement vehicle may be provided subject to availability and the specific circumstances of the breakdown.
Procedure in the Event of a Traffic Accident
In the event of a traffic accident, the Vehicle Renter is required to secure the accident scene, provide necessary first aid, and contact local emergency services. Contact assistance to send the person completing the accident report form. Filling out the ‚accident report form‘ is mandatory in case of accidents. A police report must be filed promptly if there are any injuries, and Eight Car should be notified as soon as possible. The renter must fully cooperate with any ensuing investigation.
Theft
If the vehicle is stolen, the Vehicle Renter must immediately report the theft to the local police and obtain an official report. Eight Car must also be informed without delay. The renter may be held responsible for any loss or damage not covered by the rental insurance policy.
11. Motor Vehicle Liability Insurance
The rental agreement includes mandatory motor vehicle liability insurance in accordance with Moroccan law. This insurance covers third-party damages as detailed in the accompanying insurance policy document. The Vehicle Renter is encouraged to review the terms, coverage limits, exclusions, and applicable deductibles carefully.
12. Liability of the Company
Eight Car is not liable for any indirect, incidental, or consequential damages arising from the rental agreement. The company’s liability is limited to direct damages to the extent permitted by Moroccan law and subject to the terms and limitations set forth in this document.
13. Liability of the Renter, Limitation of Liability
Liability of the Renter
The Vehicle Renter is responsible for any damage, loss, or fines incurred during the rental period that are not covered by the provided insurance. This includes, but is not limited to, damages due to accidents, unauthorized use, or negligence. The renter agrees to indemnify and hold harmless Eight Car from any claims resulting from such incidents.
(Partial) Limitation of Liability
Notwithstanding the foregoing, Eight Car liability in relation to this rental agreement is limited solely to direct damages and shall not exceed the total rental fee paid by the renter. This limitation does not apply in cases of gross negligence or willful misconduct by Eight Car.
14. Return of the Vehicle
The Vehicle Renter agrees to return the vehicle on the agreed-upon date and time to the designated return location. The vehicle must be returned in the condition in which it was rented, subject only to normal wear and tear. Late returns or the return of a vehicle in an unsatisfactory condition may result in additional charges, including for repairs or cleaning, or fuel.
15. Final Settlement
Upon vehicle return, a final inspection will be conducted by Eight Car . Any discrepancies—such as damages, missing equipment, missing vehicle documentation, or excessive wear—will be itemized , and the associated costs. The client is required to pay the fees. We will cancel the deposit and provide an invoice for the amount paid.
16. Data Protection Clause
Eight Car is committed to protecting the personal data of its customers. All information collected during the rental process is processed in accordance with applicable data protection laws. The Vehicle Renter has the right to access, correct, or request deletion of their personal data by contacting the company’s Data Protection Officer. For further details, please refer to our Privacy Policy.
17. Applicable Law and Jurisdiction
This rental agreement shall be governed by and construed in accordance with Moroccan law. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts in Morocco. By signing this agreement, the Vehicle Renter consents to the jurisdiction and agrees to abide by all applicable laws.







