RENTAL CONDITIONS
Do I have a kilometer limit?
Your rental may include either unlimited mileage or a limited mileage allowance, depending on the rate you booked. If you booked a limited-kilometer rate, the included mileage is stated in your rental agreement.
Any kilometers exceeding the included allowance will be charged upon return based on the recorded mileage. You may also purchase additional kilometer packages at pick-up or during the rental period, provided this is arranged in time.
Are there age restrictions for renting a car?
Drivers must be at least 19 years old and have held a valid driving license for at least one year.
A young driver fee may apply for drivers under 25, and a senior driver fee may also apply for drivers aged 70 or above.
Which driving license do I need?
You must present your original, valid driving licence together with a valid ID or passport at pick-up. The licence must be valid for the rental period and at least six weeks afterwards. Copies, digital, provisional or learner licences are not accepted. Non-Latin licences require an International Driving Permit or official translation, together with the original licence. Non-EU licences may be subject to additional verification requirements.
Can I add additional drivers?
Yes, additional drivers may be added if they meet the driver requirements and are expressly registered in the rental agreement. An additional driver fee may apply, unless additional drivers are already included in your rental package
Can I rent a 7- or 9-passenger van?
Some of our locations offer 7- and 9-passenger vans, subject to availability.
To check availability, please contact our team by email, or ask our staff directly at the rental counter.
What types of vehicles are available?
We offer a wide range of vehicle categories across our locations, including compact cars, sedans, SUVs, and passenger vans, subject to availability.
Most of our cars are brand new or recent models and all are regularly maintained to in accordance with applicable safety and operational requirements.
PAYMENT & DEPOSITS
How do I pay?
Security deposit is required at pick-up to cover potential claims arising from the rental agreement. We accept Visa and Mastercard credit cards for payment and security deposit purposes. Some debit cards may also be accepted under certain conditions, such as purchasing a protection package. Cash and prepaid cards are not accepted for security deposit and payments. Payment cards must be valid for at least 6 months at the time of pick-up.How are payments and deposits handled?
A security deposit will be blocked on your card at the start of the rental period to cover any potential damages or penalties. The deposit is normally secured using an accepted payment card in the name of the main driver. The deposit will be released after the vehicle has been returned and inspected. Depending on your bank, the unblocking process may take several business days.VEHICLE PICKUP & RETURN
Can I pick up the car outside opening hours?
After-hours pickup may be possible by prior arrangement and may be subject to an additional fee. Please contact us in advance so we can check availability and organize this service. Alternatively, if you prefer to pick up the vehicle the next day during regular opening hours at no extra cost, please inform us in advance so that your booking is not treated as a no-show after the 30-minute tolerance period.
Can I return the car earlier?
Yes, early returns are possible. However, please note that unused rental time is generally non-refundable.
What is the fuel policy?
We operate a same-to-same fuel policy. Please return the car with the same fuel level as at pickup. If the fuel level is lower, refuelling costs and a refuelling service fee may apply.
Is it possible to extend my rental?
If you wish to extend your rental before pickup, please contact your booking provider or us, depending on how you booked.
If you are already renting the vehicle, please contact us directly by phone or email before the agreed return time, and we will assist you. Extensions are subject to our approval, availability and any applicable price adjustment.
What is the grace (tolerance) period?
For pick-up, the vehicle is held for 30 minutes after the agreed pick-up time. After this tolerance period, the reservation may be treated as a no-show or failed pick-up in accordance with the rental conditions.
For return, a delay of up to 30 minutes does not result in an additional rental fee. If the vehicle is returned more than 30 minutes late, additional rental charges and operational costs may apply.
Are there airport pickup fees?
At locations where our office is not directly at the terminal, we provide free shuttle service between the airport and our office. Please check your booking confirmation or location information for the applicable pick-up procedure. “Free shuttle” is provided as it is confirmed in the booking voucher/location info.
DURING YOUR RENTAL
Which languages are spoken by the Dryyve team?
Our team speaks English, German and Italian.
How do I contact you in case of a technical breakdown?
In case of a breakdown or a technical issue during your rental:
- Please call the emergency assistance number displayed on your dashboard or provided in your rental documents
- Please also inform us as soon as possible on phone or by emailing info@dryyve.com providing your reservation number and contact details.
Our team will contact you as soon as possible to assist.
What should I do in case of an accident?
In case of an accident, theft, fire or wildlife damage, you must immediately notify the police and inform us without undue delay. Even in cases of material damage, the nearest police station should be asked to file a report.
If the police refuse to take a report, please document this and provide us with the relevant details. For minor paint damage only, where no third parties were harmed and the necessary information was exchanged, a police report may not be required, but you must still report the incident to us and submit an accident report without undue delay, and no later than two days after the incident.
Please note: failure to complete the required accident documentation may affect your liability reduction coverage.
TRAVEL & RESTRICTIONS
What does the national motorway vignette cover?
Motorway tolls and vignette requirements vary by country. The renter is responsible for ensuring valid toll authorization in each country travelled.
The Austrian and Hungarian motorway vignette cover the general national vignette-based motorway network. It does not cover separate section tolls or special toll routes, which must be paid separately by the renter.
Route sections not covered by Austrian vignette include, without limitation:
- A9
- A10
- A11
- A13
- S16
What is a cross-border fee?
If you plan to drive outside the country of pick-up, you must get our approval before crossing the border. Depending on your destination, a cross-border or island fee may apply and must be agreed and paid before the travel. The fee does not include motorway tolls or vignettes. These must be purchased separately in each country you visit. Travel to restricted or prohibited countries is not allowed and may result in additional charges and loss of protection coverage. Please contact our team in advance to check whether your destination is permitted.Are there restrictions on where I can drive?
Yes. You must comply with all local traffic rules, including restricted traffic zones such as ZTL zones in Italy. Any fines, tolls or access charges resulting from non-compliance are the renter’s responsibility.
Driving off-road is strictly prohibited.
Is smoking allowed in the vehicle?
No. Smoking is strictly prohibited in all vehicles. A breach of contract fee and cleaning costs may apply if this rule is violated.
What is prohibited in the car?
The following are strictly prohibited, including, but not limited to:
- Smoking
- Transporting animals, except certified assistance dogs
- Off-road driving
- Unauthorized drivers
- Re-renting the vehicle
- Towing or pushing other vehicles
- Transporting dangerous substances
All renters must comply with local traffic laws at all times.
What is considered improper use of the vehicle?
Improper use of the vehicle is strictly prohibited. This includes, but is not limited to, racing, vehicle testing, driving training, off-road driving, unauthorized towing, re-renting, unlawful use, transporting dangerous substances, or using the vehicle in a way that creates excessive wear, damage or safety risk.
What is considered excessive speed?
Driving over 150 km/h, or exceeding the applicable speed limit by more than 20%, is considered excessive speed and a serious breach of the rental conditions. This may result in additional charges, loss of liability reduction, termination of the rental agreement, and further claims under the rental conditions.
Can I return the vehicle to a different location?
The vehicle must be returned to the agreed return location. A return to a different location is only possible with our prior approval and may be subject to a one-way fee and additional costs.
What happens if I return the vehicle late?
A delay of up to 30 minutes does not result in an additional rental fee. If the vehicle is returned more than 30 minutes late, additional rental charges and operational costs may apply. Please contact us in advance if you expect to be late.
FINES & INSURANCE
What happens if I receive a parking fine or traffic fine?
If you receive a parking, traffic, toll, ZTL or similar charge during your rental, you remain responsible for paying it. Where possible, please pay it directly to the competent authority and keep proof of payment. If we receive an authority notice, toll claim, traffic fine or similar request relating to your rental, we may notify you and process the matter in accordance with the rental conditions. Where applicable, the underlying fine or toll amount and a breach of contract fee may be charged, provided the charge is clearly attributable to your rental, and supported by documentation. In some cases, the authority may contact you directly at your home address. In that case, you are responsible for handling and paying the fine directly using the payment details on the notice.What if I purchased insurance through a third party?
If you purchased insurance from a third-party provider, any claims must be handled directly with that insurer.
Any rental-related charges will still be processed by us and you may request reimbursement from your insurer according to their terms.